BDC Sales Rep- OpenRoad Auto Group

OpenRoad Auto Group; Richmond; On-site; CAD 42,000 - 55,000; Full time

Job summary

A leading automotive retail group in Richmond is seeking a BDC Sales Rep to enhance customer experiences through excellent service and manage phone contacts. Ideal candidates will have strong customer service and phone skills, with fluency in Mandarin preferred. Join a collaborative team and contribute to a positive customer journey in a dynamic environment with growth opportunities.

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Computer Rebate Program

Employer RRSP Matching

Qualifications

• Strong customer service and phone skills required.
• Quick thinker and learner with ability to multitask.
• Previous call center experience is an asset.

Responsibilities

• Handle heavy outbound and inbound phone contacts.
• Follow up with customers about their experience.
• Maintain an updated customer database.

Skills

Customer service skills

Phone skills

Organizational skills

Multitasking ability

Fluency in Mandarin

Education

High school education or equivalent work experience

Tools

MS Office

Job description

Overview

Position: BDC Sales Rep

Status: Full-Time

Dealership: OpenRoad Head Office - Richmond

Department: Client Contact Centre

Compensation: $42,000-$55,000 per annum. This is a commissioned position; wages commensurate with experience and productivity.

We believe in doing good for our customers and for ourselves. Whether it\u2019s launching the most anticipated model of the year or helping a customer purchase a vehicle for their next adventure, great people and relationships are at every turn with OpenRoad.

OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. We are proud to be recognized as one of Canada\u2019s Best Employers and Best Managed Companies. We are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You\u2019ll Enjoy:

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing incentives including: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training & development opportunities for skill development and growth
• A collaborative, friendly, and progressive work culture with emphasis on transparency, innovation, relationships, and empowerment
• Comprehensive extended health and dental plan tailored around associate wellness
• Recognition and engagement events

Role & Responsibilities

• Handle heavy outbound and inbound phone contacts
• Follow up with customers about their experience at OpenRoad
• Contact customers to schedule sales appointments
• Provide customers with positive experiences through excellent service
• Forward escalations to appropriate management
• Work in a process-driven environment and with multiple software applications
• Maintain an updated customer database
• Work with CRM systems
• Follow company safety policies and report any accidents to a Manager/Supervisor
• Perform other duties as assigned by management
• OpenRoad reserves the right to modify this job description as business needs require

Knowledge, Skills, and Abilities Required

• Interest in the automotive industry
• Strong customer service and phone skills
• Strong organizational, follow-up, and paper-flow handling skills
• Quick thinker and learner with ability to multitask
• Positive, flexible, and process-oriented
• Organized, self-motivated, enthusiastic, and detail-oriented
• Professional and confident attitude with strong time management skills
• Fluent in Mandarin and English is ideal or preferred
• Completed high school education or equivalent work experience
• Previous call center experience is an asset but not required
• Proficient with MS Office

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form may delay your application.

https://orag.bamboohr.com/hiring/jobs/2529

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.