BDC Customer Service Representative

FFUN Group; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a BDC Customer Service Representative to join their dynamic team in Saskatoon. This is an exciting opportunity for individuals looking to start a rewarding career in customer service, with no prior experience required. The role offers comprehensive training, a supportive work environment, and a chance to grow within the company. Enjoy competitive hourly wages, a monthly bonus potential, and a range of benefits including health and dental insurance, gym membership discounts, and a pension program. If you're passionate about helping customers and eager to develop your skills, this position is perfect for you.

Benefits

Health and dental benefits

Gym membership discounts

3 weeks of holidays

Ongoing training and development

Pension program with matched contributions

Respect and recognition for efforts

Encouraging work environment

Qualifications

• No prior call center experience required; training provided.
• Passion for growth and career advancement is essential.

Responsibilities

• Follow up with customers to gather information and improve satisfaction.
• Manage customer databases and address complaints.

Skills

Excellent communication skills

Computer literacy

Teamwork orientation

Strong organizational skills

Ability to prioritize and multitask

Job description

Join to apply for the BDC Customer Service Representative role at FFUN Group

2 weeks ago Be among the first 25 applicants

Join to apply for the BDC Customer Service Representative role at FFUN Group

Get AI-powered advice on this job and more exclusive features.

Job Details

Position: BDC Customer Service Representative, Full-Time

Location: Client Contact Center, Saskatoon

About the Role

We are looking for a customer service superstar to join our team. No prior call center experience is required as we will provide training. If you enjoy working with people and want a career growth opportunity, this is your chance to make a meaningful impact and grow with FFUN Group.

What’s In It For You

• Hourly wage of $16/hour + monthly bonus per appointment booked
• Respect and recognition for your efforts
• Encouraging work environment
• Industry-leading pay plans with bonus potential
• Ongoing training and development
• Full-time hours with 3 weeks of holidays
• Health, dental, insurance benefits, and gym membership discounts
• Opportunities to showcase your skills
• Pension program with employer-employee matched contributions

Key Responsibilities

• Follow up with dealership customers to gather information and improve satisfaction
• Develop strategies for maintaining customer contact
• Manage customer databases
• Address customer complaints and concerns
• Conduct customer surveys for feedback
• Set and confirm appointments
• Produce necessary reports

What We Expect From You

• Consistency and transparency
• Inspire and motivate others
• Passion for growth and career advancement
• Ability to prioritize, multitask, and work under pressure
• Excellent communication skills in English
• Computer literacy and phone savvy
• Teamwork orientation
• Strong organizational skills
• Call center experience is a plus

About FFUN Group

FFUN Group is Canada’s fastest-growing motor and recreational retailer with over 20 locations across Saskatchewan, British Columbia, Alberta, and Ontario. We support our team members' success and promote a fun, engaging work environment. Learn more at ffun.com.

Core Values

• Driven to Grow
• Team Player
• FFUN Attitude
• Down to Earth

Additional Information

Our application process is simple and quick. We are committed to providing accommodations for applicants with disabilities. For assistance, contact our recruitment team at [e-mail].

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail Motor Vehicles