BDC Advisor

Bannister Automotive Group; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-owned automotive service group in Kelowna is seeking a BDC Appointment Coordinator to handle appointment scheduling and enhance customer relationships. Ideal candidates are organized, customer-focused, and skilled at managing high call volumes. This position offers competitive wages, an extended benefits package, and unlimited career growth opportunities within the company.

Benefits

Competitive wages based on industry benchmarks

Extended benefits package including health and dental

Group RSP contribution program

Ongoing training and professional development

Qualifications

• Comfortable working in a fast-paced, multitasking environment.
• Previous experience in a dealership or service appointment setting is an asset.

Responsibilities

• Answer inbound calls to schedule service appointments.
• Make outbound calls to reconnect with customers.
• Coordinate appointment availability for various makes and models.
• Accurately update and maintain customer and vehicle records.
• Support dealership campaigns and appointment reminders.
• Escalate concerns to ensure excellent customer experience.
• Collaborate with teammates in a fast-paced environment.

Skills

Strong communication skills

Customer-first approach

Attention to detail

Time management

Proficient computer skills

Team-oriented mindset

Job description

Drive Your Career Forward with Bannister Automotive Group — We’re Hiring a BDC Appointment Coordinator

Are you someone who loves helping people, thrives on a busy phone line, and brings energy to every conversation? At Bannister Automotive Group, you’re not just booking appointments — you’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.

We’re currently looking for a BDC Appointment Coordinator to join our team. If you're organized, customer-focused, and ready to support our dealerships behind the scenes, this could be the opportunity you’ve been waiting for.

The Drive Ahead

• Answer inbound phone calls to schedule service appointments across multiple dealership locations
• Make outbound calls to reconnect with customers and schedule follow-ups
• Coordinate appointment availability for various makes and models
• Accurately update and maintain customer and vehicle records in the system
• Support dealership campaigns, service promotions, and appointment reminders
• Escalate concerns as needed to ensure excellent customer experience
• Collaborate with teammates in a fast-paced, high-volume call environment

Performance Essentials

Strong communication skills and a customer-first approach

Excellent attention to detail and time management

Comfortable working in a fast-paced, multitasking environment

Proficient computer and data entry skills

Friendly, professional, and team-oriented mindset

Previous experience in a dealership or service appointment setting is an asset

Bannister Accessories

Competitive wages based on industry benchmarks with performance based incentives

Extended benefits package , including health, dental, and vision care

Group RSP contribution program for long-term financial support

Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized

Ongoing training and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.