BAU Claims Advisor I

TD; Canada; On-site; CAD 49,000 - 74,000; Full time

Job summary

A major Canadian insurance provider is seeking an Auto Claims Advisor in Markham, Ontario. You'll support customer claims from initiation to resolution, ensuring a positive experience while meeting productivity objectives. The ideal candidate will have strong customer service skills and the ability to negotiate outcomes. This role offers growth opportunities within a diverse team and a comprehensive rewards package.

Benefits

Health benefits

Salaried compensation

Career development opportunities

Qualifications

• One or more years of claims adjusting experience preferred.
• Excellent customer service skills; dedicated to exceeding expectations.
• Proven ability to negotiate positive outcomes.

Responsibilities

• Support customer claims from start to finish.
• Gather and verify information from all sources.
• Contribute to productivity objectives by maintaining positive file count.

Skills

Customer service skills

Time management

Negotiation

Analytical skills

Education

Postsecondary education

Job description

Job Overview

Work Location: Markham, Ontario, Canada
Hours: 35
Line of Business: TD Insurance
Pay Details: $49,050 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate\'s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

What You’ll Do

TD Insurance Auto Centre Teams provide a one stop shop for customers by making it easy to address all their auto claim needs. You will represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish. Your work will involve a range of complexity and may include the following accountabilities:

• Make an Impact: Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer\'s vehicle
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)

• Experience Growth: Research coverage scenarios and apply this knowledge to customer claim files
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group\'s deliverables

• Cultivate our Culture of Care: Be available to greet and welcome customers as they arrive at TD Auto Centres
• Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
• Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries
• Participate as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

We\'re proud to work with a group of diverse colleagues. If you have relevant experience that isn\'t mentioned below, tell us about it in your resume or cover letter.

• One or more years of claims adjusting experience is preferred, but we\'re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset
• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
• Superior time management skills and thrives in a fast-paced environment with competing priorities
• Proven ability to negotiate positive outcomes when reasonably possible
• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
• Demonstrated support for company process improvements
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
• Provincial claims licensing may be required

Who We Are

As part of TD Bank Group, TD Insurance cares for Canadian families, making it easy to get the best advice, protection, and support in moments of need. TD Insurance offers a wide range of products, including General Insurance and Life and Health, serving more than four million customers.

Our Total Rewards Package

Our Total Rewards package reflects our investments in colleagues, including base salary, variable compensation, and plans for health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

We\'re delighted you\'re considering a career with TD. This job opportunity is subject to provincial regulation for employment purposes. Different provinces or territories may have their own regulations.

Colleague Development: Regular career, development, and performance conversations, access to online learning and mentoring, and opportunities to grow within the organization.

Training & Onboarding: Training and onboarding to ensure you succeed in your new role.

Interview Process: We will reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone.

Accommodation: We provide accessible options and accommodations to help you participate in the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet