Bartender

3 Brasseurs | 3 Brewers Canada; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A growing brewery in Ottawa seeks passionate individuals to join their team. As a brand ambassador, you will deliver outstanding customer service, promote featured beers, and create memorable experiences while maintaining high standards of cleanliness and service. Ideal candidates should excel in communication, teamwork, and customer orientation. Opportunities for career development and international mobility are also offered.

Benefits

Employee assistance program

Energetic and friendly atmosphere

Career opportunities

International mobility opportunities

Culture of development

Participative and human management

Qualifications

• Express ideas clearly and adapt communication to engage customers.
• Prioritize customer satisfaction and strive to create memorable experiences.
• Work efficiently in a fast-paced environment while maintaining service quality.
• Pay attention to detail to ensure quality standards for drinks.
• Support colleagues and collaborate effectively to enhance customer experience.

Responsibilities

• Deliver exceptional customer experience by following service standards.
• Greet and assess customer needs to provide personalized service.
• Promote featured beers and assist with food pairings.
• Maintain cleanliness and organization of the bar and dining area.
• Handle billing, payments, and ensure accuracy in orders.

Skills

Communication Skills

Customer Orientation

Multi-tasking

Thoroughness

Teamwork

Job description

3 Brasseurs is a growing company committed to social responsibility, putting people at the center of its strategy. We seek enthusiastic individuals to join our friendly team and share our passion for beer in a stimulating environment.

We Offer

• An employee assistance program
• An energetic and friendly atmosphere
• Career opportunities
• International mobility opportunities
• A culture of development
• Participative and human management

The customer experience is central to our service. You are passionate about providing excellent service, knowledgeable about beers and cocktails, and eager to ensure customers enjoy their drinks in line with 3 Brasseurs' standards. You act as a brand ambassador, working with your team to create memorable experiences from arrival to departure.

Your Main Responsibilities

• Deliver an exceptional customer experience by adhering to established standards
• Greet customers warmly and assess their needs
• Promote the brewery's tap, featured beers, or explore customer preferences
• Serve beer and cocktails according to standards
• Prepare and serve cocktails following established procedures
• Prioritize initial drinks and prepare orders for the entire restaurant
• Maintain cleanliness of glasses and the bar area
• Manage each service stage to ensure customer satisfaction, listening and responding to their needs
• Create desire by suggesting appetizers, main courses, desserts, and beer-food pairings
• Accurately take orders, communicate with the kitchen, and follow up
• Ensure dishes are presented impeccably and served correctly
• Set tables according to standards and maintain cleanliness throughout service
• Promote programs, promotions, and loyalty initiatives
• Assist customers with their choices and offer beer samples if appropriate
• Handle billing and payments following standards
• Keep workspaces and the restaurant clean
• Remain visible and accessible to customers at all times
• Support team members and collaborate effectively

Skills for Success

Communication Skills

Express ideas clearly, adapt communication to your audience, and describe products accurately. Share your passion for beer and food to engage customers.

Customer Orientation

Prioritize customer satisfaction, be friendly, courteous, and attentive. Strive to be a brand ambassador, ensuring a memorable experience that encourages repeat visits.

Multi-tasking

Work efficiently in a fast-paced environment by prioritizing tasks, organizing your workflow, and maximizing productivity without compromising service quality.

Thoroughness

Pay attention to detail to ensure every beer and cocktail meets quality standards, providing exceptional products to customers.

Teamwork

Value your team as a key asset. Listen, seek help when needed, and support colleagues to enhance the overall customer experience.