Bartender

American Queen Voyages; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Bartender in a seasonal role, where you will provide exceptional service in a vibrant environment. This position offers the chance to engage with guests and create memorable experiences while working alongside a dynamic team. You'll be responsible for managing the bar service, ensuring cleanliness, and adhering to beverage recipes. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you. Enjoy competitive wages, a retention bonus, and complimentary cruise tickets as part of your crew benefits. Embrace the chance to be part of a respected service culture that values teamwork and guest satisfaction.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Must have Smart Serve Certification and experience in high-volume restaurants.
• Energetic and self-directed personality is essential for this role.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Maintain cleanliness and safety of service areas and equipment.
• Accurately prepare and serve beverages following established recipes.

Skills

Customer Service

Bartending

Cash Handling

Teamwork

Communication Skills

Education

O.S.S.D. or equivalent

Tools

Point-of-Sale System

Job description

City Experiences is seeking a Bartender for our City Cruises operation in Gananoque.

*Please note this is a seasonal contract position.*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Bartender provides prompt and consistent service of Dockside beverage program. Crew member participates actively within the front of house team by servicing bar guests, completing timely beverage chit times, managing cash drawer and maintaining a safe, clean, and stocked bar workspace. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

1. Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
2. Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
3. Understands and follows all policies and procedures relating to the crew’s role within the company.
4. Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
5. Proficient knowledge of all City Cruises Gananoque & Ivy Lea experiences and menu offerings.
6. Is aware of vessel schedule, embarkment periods, local attractions, upcoming events and entertainment to prepare for peak dining periods.
7. Good understanding of common allergies, preferences, and religious dining restrictions.
8. Knowledge of various beer, wine, spirit, cocktail styles & recipes. Adheres to Dockside Beverage menu recipes as set out by Food & Beverage Manager. Accurately prepares alcoholic & non-alcoholic beverages for bar guests and service.
9. Takes responsibility of bar service space by way of daily check in with on duty supervisor, bar well & fridge stock preparedness and general cleanliness of work environment.
10. Accurately take orders and enters them into the point-of-sale system, following all recipes as set out by the Food & Beverage Manager.
11. Manages timely execution of order taking, beverage service, food service and payment, ensuring guests are satisfied with their experience.
12. Accurately collect payment from guests for purchases, issues change, and receipts as required. Honoring all policies set out by management team with regards to payment methods, voids, refunds and discounts.
13. Participate in the celebration and entertainment experience of the guest.
14. Set up and break down dining room and service stations as prescribed by management team; this requires movement of dining and patio furniture.
15. Assist in routine cleaning of dining room/patio, including daily cleaning of equipment, preparation stations, stock rooms, staff areas, staff washrooms, mopping floors, polishing cutlery, restocking, empty bottle management and all required checklists.
16. Maintain the cleanliness and safety of all common areas and service stations, reporting any concerns to appropriate supervisor.
17. Responsible for knowing, understanding, and practicing all City Cruises Gananoque policies and procedures.
18. Any other duties as assigned by the manager or supervisor on duty.

Requirements & Qualifications:

1. O.S.S.D. or equivalent as recognized by the Ministry of Education.
2. Three (3) year experience in high volume restaurant preferred.
3. Smart Serve Certification required.
4. Safe Food Handling Certificate preferred.
5. Energetic, enthusiastic, and self-directed personality is essential.
6. Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members.
7. Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.
8. Must be able to effectively understand and convey written and verbal information to guests and coworkers.
9. Must possess a service orientation – actively looking for ways to help others.
10. The nature of the work may be strenuous, and the work environment may be warm. Will work for extended periods of time without sitting.
11. Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
12. Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
13. Will be required to be available for work on all weekends during July & August including major holidays.
14. Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
15. Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
16. If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

Qualifications Licenses & Certifications

Required

Smart Serve