Barrack Concierge Supervisor

Commissionaires Victoria, The Islands And Yukon; Esquimalt; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading not-for-profit security organization as a supervisor at CFB Esquimalt. You'll ensure high service standards while overseeing daily operations and emergency preparedness. With opportunities for advancement, work-life balance, and comprehensive training, this role offers a rewarding career path in security services.

Benefits

Free and paid training programs.

Opportunities for advancement.

Extended health, dental, and vision coverage.

RRSP contributions.

Qualifications

• Must be legally entitled to work in Canada.
• Be comfortable using computers.
• Fluent in English - written, verbal, and reading.

Responsibilities

• Provide superior customer service and ensure team adherence to high standards.
• Supervise and support staff in daily operations.
• Oversee emergency preparedness and coordinate response activities.

Skills

Customer Service

Problem Solving

Attention to Detail

Education

BC Security Worker License

Job description

Join Commissionaires!

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

Be part of a great team where your contribution is recognized. We offer opportunities to service a range of different customers. If interested in advancement, there is plenty of opportunity. We are a dedicated equal opportunity employer with both structured and flexible shifts available across Vancouver Island and into the Yukon to suit every lifestyle – student, parent, night owl, you name it!

As one of Canada's leading security organizations, our security professionals keep airports, schools, government facilities, and other commercial enterprises safe. We also work with police departments and municipalities to help in keeping Canadians safe.

Make a difference!

Location:CFB Esquimalt - Accommodations

Position Status: Union

Reports to: DET Commander

Starting Wage: $25.59 per hour plus RSP

Job Duties:

• Provide superior customer service and ensure team adherence to high standards of client care

• Supervise and support staff in carrying out day-to-day operational tasks, including building rounds, damage reporting, linen exchanges, and upkeep

• Ensure compliance with Maritime Pacific Single Quarters Regulations and communicate updates to team members

• Act as primary Fire Warden and oversee emergency preparedness, including drills and incident response (e.g., fire, active shooter, earthquake)

• Coordinate March In/Out routines and ensure documentation is completed accurately and on time

• Review and submit damage reports and work orders to Real Property Operations; follow up to ensure timely resolution

• Oversee key control procedures and ensure strict adherence to security protocols

• Maintain oversight of building safety equipment, including first aid kits, eye wash stations, emergency showers, and earthquake kits

• Manage inventory and coordinate with BAccnfor linen, furniture, supplies, and other resource needs

• Train and support staff in the use of Microsoft Office suite (Outlook, Excel, Word, Access, PowerPoint) and Base Accommodation software (MS Access, QuickQuarters)

• Liaise with internal and external stakeholders including Preventative Medicine, DND Fire Services, Real Property Operations, and other military units

• Monitor staff compliance with policies and procedures, providing coaching and corrective action when necessary

• Use point-of-sale (POS) systems to process debit/credit transactions when required, and oversee accuracy of financial procedures

• Foster a culture of safety, respect, and continuous improvement within the accommodations team

Qualifications and Experience

• Must be legally entitled to work in Canada.
• Ability to remain alert while on duty.
• Ability to work in a range of weather conditions throughout shift.
• Possess or be willing to obtaina valid BC security worker's license.
• Be comfortable using computers.
• Fluent in the English language - written, verbal and reading skills.
• Have a positive attitude with a professional demeanour.
• Have excellent attention to complete incident report writing.
• Have excellent problem-solving skills.
• Comfortable handling emergencies in a calm manner – training & support will be provided.
• Ability to work independently and make sound decisions in varying situations.

Benefits and Perks

• Free and paid training programs.
• Opportunities for advancement.
• A variety of shifts to maximize work-life balance!
• Exclusive partnership rates with BMO, Bell, and Hero Travel program
• Recognition and reward programs.
• Extended health, dental, and vision coverage.
• Free uniform and dry-cleaning reimbursement.
• Safety boot reimbursement and PPE provided (as applicable).
• RRSP contributions.
• Referral bonuses.
• And more!