Barista Supervisor - Blue Chip Cafe

Colonial Group; Electoral Area A; On-site; CAD 26,000 - 34,000; Full time

Job summary

Alma Mater Society (AMS) in British Columbia is looking for a Barista Supervisor to lead a café team and ensure top‑notch guest service. You will train staff, manage shift coverage, and uphold food safety and operational standards in a fast-paced setting.

The role requires hands-on leadership, experience supervising cafe teams, and a commitment to excellent customer service. It is an in-person, hourly full‑time position with varied hours.

Qualifications

• Previous 1-2 years' supervisory experience in a café.
• Minimum Food Safe Level 1 certification or higher.
• Working knowledge of POS, Excel, Word and Outlook.
• Excellent customer service and strong interpersonal skills.

Responsibilities

• Coordinate with the manager and team to serve customers per standards.
• Assist with scheduling, training, mentoring, and staff development.
• Maintain cleanliness and organization of front and back of house.
• Prepare and serve espresso-based beverages and other menu items.
• Ensure menus, POS, and staff knowledge are up to date.
• Address guest queries and handle complaints promptly.
• Adhere to AMS policies and safety regulations.

Skills

Customer service

Leadership

Staff training

Scheduling

Education

Food Safe Level 1

Tools

Point of Sale (POS)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position title: Barista Supervisor

Department: F&B – Blue Chip Café

Reports to: Assistant Manager

Supervises: Full-time and part-time staff

Employee Status: Hourly, Full-time

Hours per week: Varies based on business needs

Compensation: $21.85 per hour, plus tips

This position is included under the MoveUP 378 Bargaining Unit. This position is in-person.

About the AMS

The Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people. Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.

Position Overview

The Supervisor role ensures exceptional customer service and operational excellence across all café activities while developing staff through comprehensive training programs. The ideal candidate is a hands-on, experienced operator, able to motivate their immediate team and superior customer service.

Duties and Responsibilities

• Coordinating with the manager, supervisors and CSR team to serve customers based on the standards set in place.
• Actively assisting the Outlet manager with managing human resources responsibilities including, but not limited to scheduling, training, briefing, mentoring,developing, evaluating, and ensuring employees follow procedures and instructions.
• Maintain cleanliness and organization of the back and front of the house by wiping down, sweeping, and removing trash, as required during the day.
• Demonstrate a good understanding of shelf life by checking fridges, labels, dates and rotating product.
• Maintain a timely manner of delivery of food and drinks.
• Checking the condiment stand outside the store for customers.
• Prepare and serve espresso-based beverages, brewed coffee, tea beverages, and other menu items according to established recipes and quality standards.
• Always ensuring that all outlet menus, POS, sales material and staff knowledge are up to date.
• Prepare reports at the end of the shift/week, including staff control, food control and sales.
• Assist in planning and coordination of menu.
• Address guest query & complaints and immediately take appropriate action.
• Adhering to all AMS policies and procedures as well as other entity regulations such as Food Safe, Health and Safety etc.
• Ensure the successful and safe operation of the outlet, providing an excellent guest experience and quality management.
• Other duties as directed by the outlet manager or assistant manager

Qualifications and Experience

• Previous 1-2 years' supervisory experience in a café
• Minimum Food Safe level 1 certification or higher
• Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required
• Excellent customer service skills
• Ability to lift up to 12 kgs (26.4lbs)
• Ability to stand throughout the entire shift
• Ability to do shift work (evenings, weekends and holidays), on call
• Language: Required to speak, read and write English
• Strong interpersonal skills
• Natural leadership qualities that can be developed on the job
• Experience working with youth an asset