Barista - Sparks

Bridgehead; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffeehouse in Ottawa seeks a Barista to deliver outstanding service while embodying our commitment to sustainability and community engagement. The ideal candidate will have a passion for coffee, providing exceptional hospitality, and be an integral part of a diverse team, fostering a welcoming environment.

Qualifications

• Experience in customer service, preferably in a coffeehouse.
• Excellent communication and interpersonal skills.
• Ability to handle food safely and effectively.

Responsibilities

• Provide exceptional hospitality to customers.
• Maintain cleanliness and organization of the coffeehouse.
• Prepare and serve high-quality food and beverages.

Skills

Customer service

Team player

Communication

Education

Safe food handling certificate

Job description

This position is for Bridgehead's Sparks location at 96 Sparks St, Ottawa, ON K1P 5T9.

About Bridgehead

For over 40 years, Bridgehead has been sourcing and supporting a family of small-scale, sustainable farmers around the world. Today, we have 17 locations across Ottawa and employ over 300 team members. Bridgehead is recognized and respected as a leader in bringing approachable, responsibly sourced, high scoring coffee to Canadians. We were the first to bring Fairtrade coffee to Ottawa coffeehouses and continue to be a place where you can enjoy an exceptional cup of coffee, directly sourced from global producers. Locally, Bridgehead supports hundreds of neighborhood organizations every year, including in-kind donations of coffee, tea, gift baskets and gift cards.

At Bridgehead, we take pride in delivering exceptional service to our customers and creating a positive, inclusive workplace culture. As a Barista, you’ll play a key role in providing outstanding hospitality, maintaining a clean and welcoming environment, and serving high-quality food and beverages. We value sustainability, fair trade, and community engagement, and we’re looking for someone who shares these values and is eager to grow personally and professionally.

Key Responsibilities:

• Make our customers happy – provide hospitality that goes above and beyond
• Maintain a clean and tidy store – cleanliness is key to a healthy environment
• Be excited to talk about our story and our products
• Prepare and serve high quality food and beverages to standard at all times
• Care for your co-workers, be responsible, and professional
• Follow company processes and communicate effectively for a well-functioning and well-informed coffeehouse
• Foster Bridgehead’s commitments to sustainability, community service and education
• Work hard, be kind, and have fun
• Be hospitable and empathetic – see the good in those around you
• Maintain focus during busy or stressful periods – celebrate the daily victories
• Take pride in a job well done and a successful shift, or the perfect drink – you make a difference
• Consider health and safety for your team, our customers, our suppliers, and yourself
• Maintain exceptional punctuality and attendance - your team depends on you

What we are looking for:

• Established professional, empathetic, and engaged customer service model
• Team player
• Comfortable with multi-tasking and prioritizing tasks
• Verified record of punctuality/attendance and time management
• Physically fit to stand, walk, bend, twist and lift up to 30 kg, and to work at counter height for up to an 8 hour shift
• Constant computer, POS, and bar equipment use at counter height
• Frequent, continual, intermittent flexing and/or rotation of the wrist and spine
• Constant receiving, interpreting, and providing detailed information through oral communication
• Clarity of vision at near and/or far distance
• Occasionally be able to accurately distinguish and describe flavors and odours.
• Excellent communication and interpersonal skills
• Ability to understand and carry out instructions delivered both orally and in written format – and request clarification if necessary
• Ability to work as part of a diverse team
• Positive attitude with a consistent display of professionalism
• Ability to acquire and maintain relationships
• Accountability for own action and success

Preferred Qualifications:

• Previous coffeehouse or customer service experience
• Safe food handling certificate
• Knowledge and/or love of coffee and tea
• Commitment to fair and sustainable trade
• Creativity, humour and diverse life experience

Bridgehead is an equal opportunity employer, welcoming applicants from all backgrounds. We invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from people of all races, sexes, religions, sexual orientations, disabilities, ages and gender identities.

We strive to remove barriers in our hiring process. Accommodations are available on request for candidates taking part in all stages of the recruitment and selection process.