BARISTA - CONSTANT GRIND (PT)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

The Barista is responsible for providing an exceptional guest experience by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. The Barista adheres to Hard Rock's guiding Principles and Amplified Service Standards.

• Anticipate guest and store needs by constantly evaluating the environment and guest cues.
• Maintain a calm demeanor during high-volume periods.
• Provide quality beverages and food products consistently to all guests by adhering to all recipes and presentation standards.
• Deliver legendary customer service to all guests by acting with the guest always comes first attitude and connecting with the guest.
• Responsible for maintaining a clean environment for the guests.
• Follow all cash handling policies as outlined in the Cash Handling Policy and Procedures.
• Responsible for quality, consistency, and presentation of all products in the store.
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

• At least one year of customer service experience.
• Minimum High School Diploma or GED education.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.