Banquet Manager (Contract Position) - Arlington Hotel

Carmens Group; Paris; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hospitality venue in Ontario is seeking a Banquet Manager to provide an elevated dining and event experience. The ideal candidate has 2-3 years of supervisory experience in the hospitality industry and possesses strong leadership and communication skills. This role involves supervising service teams, ensuring guest satisfaction, and managing event logistics. The company offers a supportive and growth-oriented environment with numerous benefits.

Benefits

Pay on Demand

Global Hotel Discounts

Comprehensive Group RRSP & Health Benefits

Staff discounts at restaurants

Wellness Programs & Staff Events

Qualifications

• 2-3 years supervisory experience in the hospitality/tourism industry required.
• Smart Serve certification required.
• Excellent leadership, communication and organizational skills.

Responsibilities

• Create a memorable guest experience including menu execution and food quality.
• Supervise and coach all service team members.
• Assist with developing and delivering regular training to service team members.
• Maintain an up-to-date knowledge of trends in the industry.

Skills

Leadership

Communication

Organizational skills

Customer service skills

Education

Post-secondary education in a related field

Job description

Be Part of the Story at The Arlington Hotel and River’s Edge

At The Arlington Hotel, every team member plays a role in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, preparing cozy rooms, serving in our restaurant, or helping host memorable banquets at River’s Edge, your work brings charm, warmth, and personality to one of Ontario’s most unique boutique destinations.

Located in the heart of picturesque Paris, this is more than just a place to work — it’s a place to contribute, grow, and take pride in the moments you help create. As part of Carmens Group, you’ll be joining a hospitality family with over 40 years of experience making people feel seen, celebrated, and at home.

Our Hotel Food & Beverage Manager ensures the guest experience created is a forever lasting memory by providing an elevated dining and event experience. They also ensure our team is supported, encouraged to succeed and promotes our inclusive and fun culture.

Why work for Carmens Group?

• Great Place to Work Certified
• Named Best Workplace in several award categories
• Most Trusted Executive Teams
• Best Places to Work in Hospitality & Retail
• Best Places to Work in Canada
• Best Workplaces for Women
• Best Workplaces for Mental Wellness
• Career coaching & growth opportunities
• Perks & Benefits
• Pay on Demand – get paid when you need it
• Global Hotel Discounts for your travels
• Comprehensive Group RRSP & Health Benefits
• Staff discounts at our restaurants
• Wellness Programs & Staff Events
• Employee Recognition Programs celebrating your achievements and milestones
• Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion – where your career is supported every step of the way.

What you will be doing:

As a Banquet Manager, you’ll lead with professionalism, grace, and confidence – ensuring the guest experience created is a forever lasting memory by providing an elevated experience. You also ensure our team is supported, encouraged to succeed, and promote our inclusive and fun culture.

Your responsibilities will include:

• Create a memorable guest experience including menu execution and food quality, overall experience, and ensuring feedback is received in all private and public guest spaces
• Supervise and coach all service team members by demonstrating superior customer service skills and living our purpose, vision, and values
• Assist with developing and delivering regular training to service team members
• Maintain an up-to-date knowledge of trends in the industry and make suggestions for improvement of the operations
• Ensure team engagement remains high by maintaining culture standards, providing regular feedback and utilizing a coaching mindset
• Work with the Sales & Event Coordinators to drive sales including private parties and group bookings
• Completing ordering of bar and event décor inventory items
• Develop weekly staff schedules in accordance with event bookings and labour budgets, approving timesheets for payroll
• Liaise with People & Culture to conduct with team member relations including recruitment, training, scheduling, coaching, and recognition
• Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times
• Maintain a working knowledge of, and ensure compliance with all statutory requirements regarding a food and beverage operation, that all licenses, including special licenses, are applied for in a timely fashion
• Act as a Duty Manager for the Hotel as required
  
  

What you bring to the table:

• Post-secondary education in a related field preferred
• 2-3 years supervisory experience in the hospitality / tourism industry required
• Smart Serve certification required
• Excellent leadership, communication and organizational skills
• A guest-first mindset with a passion for delivering outstanding hospitality
• Able to work on a variable schedule including days, evenings, and weekends
  
  

About Carmens Group:

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, C Hotel, Hamilton Convention Centre, The Lakeview, Fig&Lemon Catering, Arlington Hotel, and Good Earth Food & Wine.

Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment.

Apply today and let’s deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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