Banquet Manager

FAIRMONT; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A luxury hotel in Toronto is seeking a Banquet Supervisor to ensure exceptional standards for events ranging from small gatherings to large conferences. Responsibilities include staff training, event coordination, and maintaining high guest satisfaction. The ideal candidate will have a minimum of 3 years’ experience in a similar role, with strong leadership and communication skills. This position offers opportunities for career growth and various employee benefits including free meals and travel discounts.

Benefits

Free Meals

Travel Discounts

Dry Cleaning

Custom learning programs

Career growth opportunities

Qualifications

• Minimum 3 years’ experience as a Banquet Supervisor in a medium to large luxury hotel.
• Proven leadership and commitment to staff development.
• Excellent interpersonal and communication skills, both written and verbal.

Responsibilities

• Responsible for standards, recognition, and counseling of staff.
• Coordinates the selection, training, and development of all banquet colleagues.
• Ensures high guest satisfaction with measurable improvements.

Skills

Leadership

Interpersonal communication

Computer skills in MS Word, Email, Excel

Education

Post-secondary education in Hotel and Restaurant Management

Job description

Job Description

• Responsible for standards, recognition, and counseling of staff, ensuring exceptional outcomes for functions ranging from 4 to 1500 people.
• Coordinates the selection, training, and development of all banquet colleagues to maintain hotel standards.
• Organizes and coordinates function room set-ups and food and beverage services.
• Conducts inspections of banquet facilities and equipment, reporting deficiencies to maintenance.
• Liaises with the convener and coordinator before, during, and after services to meet and exceed needs.
• Attends pre- and post-convention meetings.
• Maintains up-to-date function information regarding changes or revisions.
• Participates in daily communication meetings with Catering, Stewarding, and Culinary Teams.
• Builds strong relationships with team members to ensure high morale through coaching and leading by example.
• Works towards departmental goals related to guest experience, financial targets, and health and safety.
• Ensures high guest satisfaction with measurable improvements in JDP meeting planner scores.
• Advocates for clients to ensure outstanding guest experiences.
• Collaborates on scheduling and staff sharing during busy periods.
• Coordinates with the Executive Chef and Culinary Team for meal service execution at catered functions.
• Ensures billing accuracy for convention services.
• Completes administrative tasks such as billing, gratuity distribution, buffet labeling, filing, and scheduling.
• Performs other duties as assigned.

Qualifications

• Minimum 3 years’ experience as a Banquet Supervisor in a medium to large luxury hotel.
• Strong computer skills in MS Word, Email, Excel.
• Proven leadership and commitment to staff development.
• Excellent interpersonal and communication skills, both written and verbal.
• Post-secondary education in Hotel and Restaurant Management.
• Previous union experience.

Additional Information

What’s in it for you?

• Free Meals: Healthy meals on every shift.
• Travel Discounts: Deals at Accor hotels worldwide.
• Dry Cleaning: Free service for work gear.
• Skill Up: Custom learning programs to enhance talents.
• Impact: Participation in Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Opportunities for career growth.

BE PART OF OUR FUTURE

Join the iconic Fairmont Royal York as we begin a new chapter. If you are passionate about hospitality and excellence, we want to hear from you. Help shape the future of Toronto’s treasured landmark.

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

Accommodations: Please inform us if you need accommodations during the application or interview process by contacting [e-mail].

Our Commitment to Diversity & Inclusion: We believe in the strength of diversity and are committed to an inclusive environment. We provide equal opportunity and welcome all qualified candidates.