Banquet Manager

Delta Hotels and Resorts®; Sault Ste. Marie; On-site; CAD 62,000 - 84,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Delta Hotels Sault Ste. Marie Waterfront is seeking a management professional to direct and motivate the banquet team while personally assisting in delivering high-quality service according to standards.

The role includes monitoring financial and administrative duties, asset protection, and clear communication with stakeholders to achieve event success. Responsibilities include training and developing staff, maintaining sanitation, inventory control, and maximizing guest satisfaction through

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in event management, food and beverage, or related area.
• A proven track record of directing and motivating teams.

Responsibilities

• Projects supply needs for the department (china, glass, silver, buffets, props).
• Maintains sanitation levels and manages inventories and equipment.
• Schedules service staff to forecast service standards and profitability.
• Leads shifts and participates in servicing events to ensure guest satisfaction.
• Acts as liaison to kitchen staff and manages emergency procedures.
• Reviews guest feedback and implements continuous service improvements.

Skills

Event management

Leadership

Customer service

Education

High school diploma or GED

2 years experience in event management/food & beverage

Job description

Additional Information

Location208 St Marys River Drive, SAULT STE. MARIE ON P6A 5V4, Canada VIEW ONMAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $61,900-$84,000 Annually

Bonus Eligible: Y

Job Summary

Directs and motivates team while personally assisting in providing high qualityservice based on requirements and standards. Monitors and controls financial andadministrative responsibilities including asset protection. Provides clear andconcise communications to everyone having ownership in the success of the event.Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Sault Ste. Marie Waterfront takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

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Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.