Banquet Captain

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading hotel as a Banquets Captain, where you’ll showcase your expertise in event management and customer service. In this role, you’ll be instrumental in ensuring seamless AV setups and providing exceptional service to guests and colleagues alike. Offering opportunities for growth and a supportive work environment, this position embodies the spirit of teamwork and excellence. Don't miss this chance to become a part of our dedicated family!

Benefits

Extended Health and Dental Benefits

World-wide accommodation and dining discounts

Employee discounts on accommodations and services

Focus on staff recognition and team building

Room for growth and development

Qualifications

• Previous experience in a similar role in a Hotel Environment.
• Understanding of AV equipment and current trends.
• Comfortable with basic software tools.

Responsibilities

• Setup and install AV equipment following Event Order requirements.
• Provide exceptional customer service and technical support.
• Guide banquet servers in setup and ensure sanitation standards.

Skills

Customer Service

Organization

Communication

Teamwork

AV Equipment Knowledge

Education

Serving it Right Certificate

Experience in Hotel Environment

Tools

Microsoft Word

Excel

Publisher

Outlook

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Banquets Captain.

We are also on a bus route, with a stop just outside of the hotel, and are our complimentary shuttle also picks up our employees from the bus loop at UBCO.

Position Summary

What will you be doing?

You are responsible for performing the following tasks to the highest standards:

• Responsible for setup and install of all AV equipment in adherence to the Event Order requirements at both hotels
• Act as the on-site contact to answer any AV related questions, help with troubleshooting or last-minute installs
• Ensures timely setup, operationand breakdown of basic audiovisual equipment
• Provides exceptional customer service to both internal and external clients
• Ability to multi-task and handle multiple setup requirements at one time
• Excellent organizational and communication skills
• Provides technical support for events and colleagues
• Setup and take down events according to Banquet Event Orders
• Maintaining the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas
• Consistently implementthe service standards and operating procedures in the banquet and catering service
• Provide excellent customer service and ensure customer needs are met
• Guide the banquet servers in set up of tables and place settings
• Consistently offer professional, friendly and warm hospitality to all guests
• Foster and practice teamwork and cooperation with all other positions existing in the hotel
• Monitor food quality and presentation standards
• Other duties as assigned or required
• Available to work varied shifts including days, evenings, weekends and holidays
  
  

What are we looking for?

• Previous experience in similar role in a Hotel Environment
• Understanding of AV equipment and current trends
• Comfortable using Microsoft Word, Excel, Publisher, & Outlook
• Ability to multi-task
• Should be able to work under pressure and work in long or break shifts
• Strong oral and written communication skills
• Excellent interpersonal skills and a team player attitude
• Serving it Right Certificate
• Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  
  

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining,Marina, and Heath & Wellness servicesat our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development
  
  

Don't miss this exciting opportunity to join our Four Points family!

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