Banking Center Senior Relationship Banker

Webster Bank; British Columbia; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading commercial bank in Canada is seeking a Banking Center role focused on achieving sales and operational goals. The position involves mentoring staff, ensuring compliance, and providing exceptional customer service. Ideal candidates will have significant sales experience and a strong commitment to teamwork.

Qualifications

• 3-5 years of customer sales/service experience.
• 1-2 years of supervisory experience.
• Working knowledge of all products and services.

Responsibilities

• Assist the Banking Center Manager in achieving sales and customer service goals.
• Take responsibility for the banking center in the Manager’s absence.
• Build Centers of Influence through networking and prospecting.

Skills

Customer service

Sales

Teamwork

Education

High School diploma or GED

College preferred

Tools

Salesforce

Job description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first, doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, and Excellence are Webster’s values, which set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This role is responsible for achieving sales, service, and operational goals for the Banking Center, based on Webster’s Strategic Guidelines. The individual assumes responsibility for the branch in the Banking Center Manager’s absence. They will work with existing clients and prospects to deepen the share of wallet and increase market share. They will also play a vital role in coaching staff to cross-sell products and services by maintaining a working knowledge of Webster’s offerings. Additionally, they will assist with completing operational tasks to help the team achieve or exceed audit standards. The colleague will develop and maintain strong partnerships with various business segments through collaboration and communication, with the ability to supervise and coach others.

RESPONSIBILITIES :

1. Assist the Banking Center Manager in achieving sales, customer service, P&L management, operations, and employee development goals.
2. Take responsibility for the banking center in the Manager’s absence, ensuring an exceptional client experience.
3. Achieve or exceed individual sales, service, and operational targets.
4. Respond to customer needs by processing routine banking transactions accurately and preparing client applications for account openings.
5. Build Centers of Influence (COIs) through networking and prospecting to promote the Webster brand and create value.
6. Utilize lead management tools and resources, such as Salesforce, to document activities.
7. Support segmentation strategies with existing clients by implementing sales, retention, and other bank initiatives to support growth and profitability.
8. Assist with completing required audits and maintaining operational standards.
9. Ensure compliance with federal and state laws, bank policies, and procedures, and meet or exceed branch evaluation requirements.
10. Provide mentorship and guidance to colleagues to adhere to sales and service processes, demonstrating leadership and role modeling.

EDUCATION, EXPERIENCE & SKILLS

1. High School diploma or GED required; college preferred.
2. 3-5 years of customer sales/service experience with 1-2 years of supervisory experience, demonstrating success in leading, coaching, and motivating.
3. Working knowledge of all products and services.
4. Familiarity with systems used for branch transaction processing.
5. Strong customer service skills and the ability to support teamwork, creating a positive work environment.
6. Ability to work a flexible and/or rotating schedule, including weekends and extended hours. Travel may be required to alternate Banking Centers.

The estimated salary range for this position is $ to $ USD per hour. Actual salary may vary depending on knowledge, skills, experience, and location. This position is also eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.