BAND 1 - Senior Store Manager

Government of British Columbia; Kamloops; On-site; CAD 65,000 - 85,000; Full time

Job summary

The BC Liquor Distribution Branch is hiring a Senior Store Manager to oversee retail operations in Kamloops. This key position demands strong leadership skills as well as experience in managing retail teams and customer service. The role involves strategic planning, inventory management, and fostering an uplifting environment that drives results. Candidates must have a secondary school diploma and a minimum of three years' experience in a retail management role.

Qualifications

• Minimum of 3 years' recent experience as a Store Manager in retail.
• Experience with profit and loss statements and team management.

Responsibilities

• Guide teams to maximize sales and control costs.
• Manage complex customer service issues and ensure exceptional service.

Skills

Leadership

Customer Service

Inventory Management

Education

Secondary (high) school diploma or equivalent certificate

Degree, diploma or certificate in business or retail management

Job description

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.

About this role:

Reporting to the Regional Manager the Senior Store Manager would be required to have a thorough understanding of the industry, practical business fundamentals, and inventory management practices. This is a high profile position with regular contact with the public, deals with complex customer service issues that often require mediation, diffusion, and correction with the ultimate goal meeting or exceeding the needs of the customer.

The Senior Store Manager guides other leaders to inspire top performance from their teams by providing leadership and direction to create a high-performing work environment that maximizes sales, controls costs through effective resource planning and inventory control and maintains a high level of customer centric focus.

The Senior Store Manager seeks solutions and results that improve processes and surpass standards to drive the business in the BC Liquor Store. This position fosters growth amongst staff by providing coaching and encouragement with clear communications and builds success for the business by encouraging team members to consistently provide exceptional customer service and drive results.

A criminal record check is required.

Work may take place in office, retail and warehouse locations. This position may require lifting liquor cases up to 50 lbs. to varying heights, standing at a cash register for extended periods of time and performing warehouse duties, including frequent bending and standing. Incumbents may also operate a variety of mechanical and hand-operated equipment. Contact with the public and clerical duties are also critical components of this position. Successful completion of Serving It Right certification will be required prior to confirmation of any appointments of this position. Work is performed in a multi-shift retail operation. The Store Manager may be required, on occasion, to safely diffuse potentially dangerous or violent situations.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

• Secondary (high) school diploma or equivalent certificate.
• A minimum of 3 year of recent experience* as an Assistant Manager or Store Manager in a retail environment.
• Experience with profit and loss statements, including the ability to assess financial performance and make decisions to drive profitability.
• Experience in leading and managing a team, including hiring, training and performance management.
• Experience must include direct accountability for achieving and driving sales.

Preference may be given to those candidates with any of the following:

• Experience in leading a team of five or more, including direct supervision of at least one management-level employee.

• Experience in managing a retail environment with an annual sales volume of over $4 million.
• A degree, diploma or certificate in business or retail management or successful completion of a supervisory/leadership course.

*Recent experience is defined as occurring within the past 5 years. Experience must be in a confirmed position and not in a relief capacity.

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

• A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Anthony Cacic, A/HR Advisor, Talent & Compensation at [e-mail].

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. Find more information on the recruitment process, including helpful tips and videos about the application process, visit theYour Job Applicationpage of MyHR. Gain insights into the hiring journey by joining aCareer Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit theTechnical Assistancepage of MyHR.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

TheIndigenous Applicant Advisory Serviceis available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please [e-mail] or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers.