Bakery Department Manager

Farm Boy Inc.; Ottawa; On-site; CAD 52,000 - 75,000; Full time

Job summary

Farm Boy Inc. in Ottawa is seeking a hands-on Store Manager on Duty to lead a department and deliver exceptional customer service while driving strong business results.

You will partner with the Store Manager and Retail Specialist to execute strategies, coach a high-performance team, and ensure compliance and safety. This role offers growth within Farm Boy and opportunities to support local communities.

Qualifications

• Post-secondary program with an emphasis in business and at least 3 years of supervisory/managerial experience.
• Public Health Food Handler certification, Smart Serve, and Level A First Aid & CPR, or commitment to obtain within six months.
• Proven ability to thrive in a fast-paced environment while managing competing priorities.
• Strong organizational, analytical, and interpersonal skills with demonstrated team engagement.
• Comfort with both manual and automated systems and various computer software applications.
• Flexibility to work evenings, weekends, and holidays.
• Fluency in English; French is an asset.

Responsibilities

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and departmental goals.
• Build a culture of trust and engagement through coaching and regular team huddles sharing goals and feedback.
• Oversee recruitment, training, coaching, performance reviews, recognition, and ongoing development.
• Promote company policies and ensure compliance within manuals, handbooks, and written directives.
• Oversee inventory management, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
• Participate in store coverage rotations as Manager on Duty, including opening/closing duties and emergency response.
• Ensure adherence to Safe Food Handling and Health & Safety policies and regulatory requirements.
• Contribute to store success by undertaking additional responsibilities as needed.

Skills

Customer service

Leadership

Team engagement

Communication

Organization

Education

Post-secondary business program

Tools

Computer software

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through hands‑on leadership, coaching, and operational excellence, you’ll empower your team to grow and succeed. Here are some of the other ways you’ll help us stand out:

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives.
• Build a culture of trust and engagement through one‑on‑one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
• Develop and lead a high‑performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
• Promote and communicate company policies and procedures as outlined during management meetings and within policy manuals, employee handbooks, and written directives to ensure consistent compliance.
• Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions.
• Participate in store coverage rotations as Manager on Duty, including opening and closing duties and supporting emergency alarm response when required.
• Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements.
• Contribute to overall store success by undertaking additional responsibilities as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post‑secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire.
• Proven ability to thrive in a fast‑paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards.
• Proven ability to thrive in a fast‑paced, dynamic environment by effectively managing changing priorities while maintaining strong performance results.
• Strong organizational, analytical, and interpersonal skills with demonstrated success in team engagement and development.
• Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
• Thrive in a hands‑on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.
• This role is eligible to participate in the Farm Boy incentive program.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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