Assistant Bakery Manager

Farm Boy Inc.; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Job summary

A leading fresh grocery retailer in Ottawa is looking for a passionate team leader to ensure exceptional customer service and operational excellence. The role includes managing a dynamic team, supporting daily operations, and fostering a positive shopping experience while meeting performance goals. Candidates should have at least one year of management experience and a business-related education. A flexible schedule is required, and bilingualism is an asset. This role offers comprehensive benefits and growth opportunities within a diverse workplace.

Qualifications

• Minimum of 1 year of supervisory or management experience in a similar role.
• Ability to thrive in a fast-paced, dynamic environment.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver exceptional customer service and operational excellence.
• Support team development through training, coaching, and motivation.
• Promote compliance with food safety and health regulations.
• Manage inventory and administrative support tasks.

Skills

Customer service excellence

Team leadership

Organizational skills

Analytical skills

Communication skills

Flexibility in schedule

Education

Post-secondary program in business

Job description

If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Responsibilities

• Be part of delivering standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through collaborative leadership, hands-on coaching, and daily team engagement, help build a high-performing department where team members feel supported and customers feel welcomed.
• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high-quality shopping environment.
• Contribute to store success by assisting with other related duties as required.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
• Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us... Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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