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Report to: Food Service Supervisor & Food Service Manager
This position involves preparation of baked foods and ensure that Tim Hortons ‘standards around people, product, cleanliness and exceptional customer service are fulfilled.
Previous experience in a baker role is an asset, Thorough knowledge of Tim Hortons products and procedures. Current certification in approved food safety training (Advanced or Serve Safe) is an asset; Strong communication and interpersonal skills; Ability to adhere to policies/procedures; Able to operate effectively in a fast-paced environment.
People – Leads by example and demonstrates the importance of treating every employee and customer with respect; Reacts immediately to issues requiring attention during the shift; Communicates any production-related issues with the supervisory team; Works together with other team members to provide the best possible service to customers; Assists and fills in as required for various areas during busy periods to maintain optimal customer service levels.
Operations – Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation; Ensures that all product and packaging is properly stocked; Properly times production to ensure product availability; Uses only the approved techniques for producing all products; Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies); Responds to and reports to store management about unsafe acts and conditions; Other duties as required.