Background Vetting Associate

Fidelity Canada; Toronto; Hybrid; CAD 54,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

RRSP contribution

Health benefits starting day 1

Mental health coverage up to $6000 CAD

Parental leave top-up 100% for 25 wks

Home office equipment funding up to $}

Volunteer days

Diversity & inclusion programs

Training & courses / tuition reimburse

Job summary

Fidelity Canada is seeking a Background Vetting Associate to join our security team in Toronto. This role offers a flexible hybrid schedule and requires current work authorization for Canada.

You’ll review and input applicant information, liaise with clients, and ensure accuracy and timely delivery of findings to support employment decisions. The role emphasizes confidentiality and adherence to Fidelity values.

Qualifications

• Background vetting experience required (1+ year).
• Proficient with Microsoft Office applications.
• Strong customer service skills and communication.
• Excellent organizational and record-keeping abilities.
• Two-year post-secondary education or equivalent work experience; security license is a plus.

Responsibilities

• Provide accurate, timely administration of the backgrounds vetting process.
• Liaise with internal and external clients to collect missing data and resolve issues promptly.
• Deliver high quality service and follow up on issues the same day they are raised.
• Collect, verify and input applicant information and support documentation.
• Communicate clearly with applicants and vendors and maintain confidentiality.
• Perform quality control and ensure compliance for audits and processes.

Skills

Background vetting

Microsoft Office

Customer service

Organization & records

Multi-tasking

Education

Two-year post-secondary education or equivalent

Security license (nice to have)

Job description

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

How You’ll Make an Impact

As a member of the security team, the Background Vetting Associate is responsible for reviewing and entering applicant information into our internal and external systems The associate will be responsible for ensuring the accuracy of the input as well as delivering findings to the business unit or senior management who may consider the findings in making employment decisions.

What You Will Be Doing

1. Provide accurate, timely administration of the backgrounds vetting process
   • Cases are processed accurately and do not require revisions
   • Cases are processed in a timely manner
2. Liaise with internal and external clients to collect missing data and ensure a timely resolution to problematic transactions
   • Deliver high quality service to internal and external clients
   • Follows up on issues with internal and external clients on the same day that issues are raised.
3. Conducts business in a manner consistent with the Fidelity values and continuously looks for ways to improve the business
   • Interact with internal and external clients in a manner that demonstrates an understanding of Fidelity’s values.
   • Execute and act on feedback provided to meet job expectations
4. Data collection and file preparation
   • Accurately collect, verify and input applicant information and support documentation into various internal and external systems
   • Ensure completeness, consistency and adherence to established vetting procedures and service standards before advancing file for investigative review
5. Client and applicant communications
   • Serve as the primary point of contact for applicants and vendors by providing clear guidance on documentation requirements, responding to inquiries and delivery of timely updates
   • Maintain professionalism, discretion and confidentiality in all communications
6. Quality control and process compliance
   • Conduct preliminary checks to identify missing information, discrepancies, or processing errors, and elevate complex issues using the appropriate escalation process
   • Maintain detailed and organized records to support audit readiness and regulatory compliance

What We Are Looking For

• Ability to maintain a high level of accuracy in preparing work items
• Strong time management and prioritization skills
• Ability to effectively resolve problems and make sound decisions with minimal supervision
• Customer Service focused with strong communication skills
• Ability to multi-task

The Expertise You Bring

• At least 1 year of relevant work experience with background vetting
• Knowledge of Microsoft office applications
• Customer service skills
• Strong organizational and record keeping skills
• Two-year post-secondary education or equivalent work experience
• Nice to have: Security license

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements that vary based on role requirements
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.

For this role, your total rewards include:

• Base Salary and discretionary Performance Bonus : Total annual cash compensation (base salary plus target bonus) ranges from $54,000 to $65,000 based on experience and qualifications
• RRSP Contribution : After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

Why Work at Fidelity?

Awards

• Canada’s Top 100 Employers
  • Greater Toronto’s Top Employers
  • Canada’s Top Family-Friendly Employers
  • Canada’s Top Employers for Young People
• Great Place To Work® Certified
  • Best Workplaces for Inclusion
  • Best Workplaces for Mental Wellness
  • Best Workplaces for Today’s Youth
  • Best Workplaces for Women
  • Best Workplaces in Financial Services & Insurance
  • Best Workplaces in Ontario
  • Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
  • HRD - 5-Star Benefit Program
  • HRD - 5-Star Diversity & Inclusion Employer
• Designations
  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award - Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team