Backend Engineer

OpenPhone Technologies, Inc.; Canada; Remote; CAD 174,000 - 193,000; Full time

Job summary

OpenPhone Technologies, Inc. is seeking a Backend Engineer to join their innovative team focused on enhancing communication platforms for small and medium-sized businesses. The role involves working with a modern tech stack, including Node and Typescript, to improve various aspects of the platform. As a fully remote company, OpenPhone values trust, curiosity, and a strong commitment to customer experience. Ideal candidates are those who take ownership of their work and are eager to contribute to a growing startup environment.

Benefits

Equity

Extensive medical coverage

Monthly lifestyle stipend

Flexible PTO policy

Qualifications

• Experience with observability tools, including metrics and logging.
• Ownership of work and high communication standards.
• Curiosity and a desire to understand the 'why' behind tasks.

Responsibilities

• Join a dynamic team working on an innovative communication platform.
• Contribute to specialized engineering pillars for SMBs.
• Improve messaging and collaboration features for customer-facing teams.

Skills

Observability

Communication

Empathy

Curiosity

Tools

Node

Typescript

Kubernetes

AWS

RabbitMQ

Postgres

Mongo

Elastic

Redis

Datadog

Job description

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider onG2 .

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the Role

As a Backend Engineer at OpenPhone, you'll join a dynamic team working on our innovative communication platform for small and medium-sized businesses. You'll contribute to one of our specialized engineering pillars that power different aspects of our growing platform, and join one of our teams across our Engineering pillars, who own different areas of our platform:

• Workflow Automation, who develop a highly configurable workflow engine that caters to the diverse operational needs of SMBs using OpenPhone.
• Communication, who improve messaging, calling, and internal collaboration features for customer-facing teams and their managers.
• Connect, who connect OpenPhone into the SMB tech stack to better support existing customers, capture new ones, and build strategic product partnerships.
• Data + Insights, a new team that will use AI and more to help our customers manage + derive insights from their data.

Technical stack and tools:

• Our backend is built on Node using Typescript.
• We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
• The overall architecture is event-driven microservices with RabbitMQ at the center of it.
• We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.
• We use Kong as our public API Gateway.
• Observability Tools: Datadog
• Other Tools: Figma, Linear, Notion, and Slack

About you:

• Experience with observability tools, including metrics, structured logging and distributed tracing
• You take ownership of your work and understand the importance of communication. You hold yourself to a high standard and help empower others to do the same.
• You are intentional about how your work impacts customers, the community, and each other. You practice empathy, generosity, and thoughtfulness as you evaluate tradeoffs in pursuit of the best solution.
• You are curious. You better seek to understand the ‘why’ behind things, so that you can better plan and build the ‘how’. You don’t hesitate to ask the questions when necessary. You’re a lifelong learner.
• Your code is a pleasure for your teammates to read and understand and you strive to ensure it is readable, testable, and maintainable. When working in the codebase, you leave things better than you found them.

Compensation

The annual base salary range for this position in Canada is $174,000 - $193,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote

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