Back of House Manager

JD Sports; Surrey; On-site; CAD 45,000 - 50,000; Full time

Job summary

JD Sports Guilford in Surrey, BC is hiring a Back of House Manager to lead the stockroom and ensure inventory accuracy. You will oversee inbound deliveries, prepare outbound transfers, and guide a team while aligning with store leadership.

This role requires strong decision-making, urgency, and a detail-oriented approach to maintain efficiency. The position is full-time and on-site, with responsibilities spanning daily operations, training, and maintaining product knowledge to support sales and

Qualifications

• 3+ years stockroom and/or distribution center experience.
• 2+ years people management experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and task oriented.
• Must have a high sense of urgency; proactive and organized.

Responsibilities

• Lead day-to-day operations of the stockroom (BOH).
• Manage daily e-commerce fulfillment, including picking, packing and shipping orders.
• Communicate daily with customer service and store leaders via Slack or email.
• Decrease store shrinkage by researching inventory discrepancies and solving issues.
• Oversee store supplies to ensure daily/weekly operations.

Skills

Stockroom management

People management

Attention to detail

Communication skills

Urgency & organisation

Leadership

Streetwear knowledge

Tools

Jesta POS

Shopify

Slack

G Suite (Gmail, Docs, Sheets)

Job description

JD Sports Guilford, 10355 152 St, Surrey, British Columbia, Canada

Job Description

Posted Tuesday, August 4, 2026 at 7:00 AM

Location:Guildford Town Centre , Surrey, BC

Workplace Type:On-site

Job Type: Full-time, Permanent
Salary: $45,000 - $50,000

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory accuracy & efficiency per company standards. This is key role within the store’s leadership team, which reports to the store manager plus a dotted line to JD Canada BOH Manager (Support Office). Your experience making quick decisions, and the ability to pivot with ever changing business needs will be tested daily! The ideal candidate will have a high sense of urgency, be self driven; motivated, have a keen eye for detail and accuracy.

Duties/Responsibilities:

• Lead day-to-day operations of the stockroom (BOH). Ensure accurate labeling, logical placement, and maintaining general order & cleanliness of the BOH.
• Managing daily e-commerce fulfillment, which consists of picking, packing and shipping orders direct to our customers.
• Communicate daily with customer service, support office leaders, and other stores via slack, email or other channels.
• Decrease store shrinkage by researching inventory discrepancies and problem‑solving issues to ensure optimal inventory levels & sales.
• Oversea store supplies, ensuring the retail store has everything it needs for daily/weekly operation.
• Lead by example while providing a positive and inclusive work environment for the entire team.
• Encourage and foster personal progression throughout the staff team.
• As part of the management team, you will be responsible to fully understand; work within company guidelines, policies and procedures.
  Helping with onboarding and training of new starters.
• Maintain an awareness of all product knowledge, and current or upcoming product / trends.

Required Skills, Experience, and Behaviors:

• 3+ years stockroom and/or distribution center experience
• 2+ years people management experience
• Excellent verbal and written communication skills.
• Strong attention to detail and task oriented.
• Must have a high sense of urgency. Being both proactive and organized.
• Full time availability – standard daily starts as early 8am, including late nights, weekends, and holidays in line with changing business needs.
• Proven experience supervising, training and developing team members.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Openness to feedback and willingness to develop.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
• Being passionate and knowledgeable about streetwear and sneaker culture.
• G-Suite, experience with Gmail, Google Docs, Sheets is an asset.
• Experience with Jesta POS, Shopify and Slack platform is an asset.

We are an equal opportunity employer and are committed to fostering an inclusive, accessible environment. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process upon request.

JD Sports Guilford, 10355 152 St, Surrey, British Columbia, Canada