Back of House Manager

JD Sports Canada; Burlington; On-site; CAD 52,000 - 75,000; Full time

Job summary

JD Sports Canada is seeking a Back of House Manager to own all activities in the BOH. You will lead the stockroom, manage inbound deliveries, prepare outbound transfers, and ensure inventory accuracy per company standards, reporting to the store manager and JD Canada BOH Manager.

The role requires quick decision making, urgency, and a detail‑oriented, inclusive leadership style. You will supervise daily e‑commerce fulfillment, coordinate with customer service and store teams, reduce shrinkage,

Qualifications

• 3+ years stockroom and/or distribution center experience.
• 2+ years people management experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and task oriented.
• Must have a high sense of urgency, proactive and organized.
• Proven experience supervising, training and developing team members.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• Leadership - confident, inclusive leader who motivates others.
• Passion and knowledge of streetwear and sneaker culture.
• G-Suite, Gmail, Google Docs/Sheets experience is an asset.
• Experience with Jesta POS, Shopify and Slack is an asset.

Responsibilities

• Lead day-to-day operations of the stockroom (BOH). Ensure accurate labeling, logical placement, and maintaining general order & cleanliness of the BOH.
• Managing daily e-commerce fulfillment, including picking, packing and shipping orders to customers.
• Communicate daily with customer service, support office leaders, and other stores via Slack, email or other channels.
• Decrease store shrinkage by researching inventory discrepancies and solving issues to ensure optimal inventory levels & sales.
• Oversee store supplies to ensure the store has everything it needs for daily/weekly operation.
• Lead by example with a positive and inclusive work environment for the team.
• Encourage and foster personal progression of staff.
• Understand and work within company guidelines, policies, and procedures.
• Assist with onboarding and training of new starters.
• Maintain awareness of product knowledge and current or upcoming product/trends.

Skills

Stockroom experience

People management

Communication skills

Attention to detail

Sense of urgency

Leadership

Streetwear knowledge

G-Suite experience

Slack familiarity

Shopify

Jesta POS

Inventory control

Problem solving

Tools

G-Suite

Slack

Shopify

Jesta POS

Job description

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory accuracy & efficiency per company standards. This is key role within the store’s leadership team, which reports to the store manager plus a dotted line to JD Canada BOH Manager (Support Office). Your experience making quick decisions, and the ability to pivot with ever changing business needs will be tested daily! The ideal candidate will have a high sense of urgency, be self driven; motivated, have a keen eye for detail and accuracy.

Duties/Responsibilities:

• Lead day-to-day operations of the stockroom (BOH). Ensure accurate labeling, logical placement, and maintaining general order & cleanliness of the BOH.
• Managing daily e-commerce fulfillment, which consists of picking, packing and shipping orders direct to our customers.
• Communicate daily with customer service, support office leaders, and other stores via slack, email or other channels.
• Decrease store shrinkage by researching inventory discrepancies and problem-solving issues to ensure optimal inventory levels & sales.
• Oversea store supplies, ensuring the retail store has everything it needs for daily/weekly operation.
• Lead by example while providing a positive and inclusive work environment for the entire team.
• Encourage and foster personal progression throughout the staff team.
• As part of the management team, you will be responsible to fully understand; work within company guidelines, policies and procedures.
• Helping with onboarding and training of new starters.
• Maintain an awareness of all product knowledge, and current or upcoming product / trends.

Required Skills, Experience, and Behaviors:

• 3+ years stockroom and/or distribution center experience
• 2+ years people management experience
• Excellent verbal and written communication skills.
• Strong attention to detail and task oriented.
• Must have a high sense of urgency. Being both proactive and organized.
• Full time availability – standard daily starts as early 8am, including late nights, weekends, and holidays in line with changing business needs.
• Proven experience supervising, training and developing team members.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Openness to feedback and willingness to develop.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
• Being passionate and knowledgeable about streetwear and sneaker culture.
• G-Suite, experience with Gmail, Google Docs, Sheets is an asset.
• Experience with Jesta POS, Shopify and Slack platform is an asset.

We are an equal opportunity employer and are committed to fostering an inclusive, accessible environment. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process upon request.