Back of House Manager

JD Sports / Livestock / Size?; Ottawa; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a dynamic sports-fashion retail company as a Back of House Manager, where you will lead stockroom operations and ensure efficient inventory management. This role is perfect for a motivated individual with a keen eye for detail and a passion for streetwear culture. You will be instrumental in fostering a positive work environment and guiding your team to success. If you're ready to inspire and drive results in a fast-paced setting, this is the opportunity for you. Be part of a company that values diversity and innovation in the retail experience.

Qualifications

• 3+ years in stockroom/distribution and 2+ years in people management.
• Strong communication, attention to detail, and leadership skills.

Responsibilities

• Lead stockroom operations, ensuring accuracy and cleanliness.
• Manage e-commerce fulfillment and communicate with various teams.

Skills

Stockroom Management

People Management

Communication Skills

Attention to Detail

Problem Solving

Leadership

Streetwear Knowledge

Tools

G-Suite

Jesta POS

Shopify

Slack

Job description

Thursday, February 27, 2025

Location: CF Rideau, ON

Workplace Type: On-site

Job Type: Full-time, Permanent

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy.

THE ROLE

As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory accuracy & efficiency per company standards. This is a key role within the store’s leadership team, which reports to the store manager plus a dotted line to JD Canada BOH Manager (Support Office). Your experience making quick decisions, and the ability to pivot with ever-changing business needs will be tested daily! The ideal candidate will have a high sense of urgency, be self-driven & motivated, and have a keen eye for detail and accuracy.

Duties/Responsibilities:

• Lead day-to-day operations of the stockroom (BOH). Ensure accurate labeling, logical placement, and maintaining general order & cleanliness of the BOH.
• Manage daily e-commerce fulfillment, which consists of picking, packing, and shipping orders direct to our customers.
• Communicate daily with customer service, support office leaders, and other stores via Slack, email, or other channels.
• Decrease store shrinkage by researching inventory discrepancies and problem-solving issues to ensure optimal inventory levels & sales.
• Oversee store supplies, ensuring the retail store has everything it needs for daily/weekly operation.
• Lead by example while providing a positive and inclusive work environment for the entire team.
• Encourage and foster personal progression throughout the staff team.
• As part of the management team, you will be responsible to fully understand & work within company guidelines, policies, and procedures.
• Help with onboarding and training of new starters.
• Maintain an awareness of all product knowledge and current or upcoming product/trends.

Required Skills, Experience, and Behaviors:

• 3+ years stockroom and/or distribution center experience
• 2+ years people management experience
• Excellent verbal and written communication skills.
• Strong attention to detail and task-oriented.
• Must have a high sense of urgency. Being both proactive and organized.
• Full-time availability – standard daily starts as early as 8 am, and occasional late nights, weekends, and holidays in line with changing business needs.
• Proven experience supervising, training, and developing team members.
• Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
• High level of ethics, values, integrity, and trust.
• Openness to feedback and willingness to develop.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
• Being passionate and knowledgeable about streetwear and sneaker culture.
• G-Suite, experience with Gmail, Google Docs, Sheets is an asset.
• Experience with Jesta POS, Shopify, and Slack platform is an asset.