Back of House Manager

JD Sports; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

JD Sports is seeking a Back of House Manager for their Montreal location. This role involves overseeing stockroom operations, managing a team, and ensuring inventory accuracy. Ideal candidates will have strong leadership skills, a passion for streetwear, and experience in retail management.

Qualifications

• 3 years stockroom/distribution center experience.
• 2 years in a people management role.
• Full-time availability including early mornings and late nights.

Responsibilities

• Lead daily operations of the stockroom, ensuring proper labeling and cleanliness.
• Manage daily e-commerce fulfillment including picking and packing orders.
• Support staff development through coaching and training.

Skills

Leadership

Communication

Problem-Solving

Attention to Detail

Organizational Skills

Analytical Skills

Tools

G-Suite

Jesta POS

Shopify

Slack

Job description

Thursday, May 15, 2025

Department: Retail Stores
Location: Galleries D'Anjou, QC
Workplace Type:On-site
Job Type: Full-Time, Permanent
OPENING:SUMMER 2025

THE TEAM

JD Sports is a sports-fashion retail company with the goal to inspire the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. As our retail stores expand across Canada, we focus on developing talent that contributes to an inclusive and diverse work culture. JD aims to deliver an authentic retail experience by showcasing brands in a premium environment, which remains central to our strategy.

THE ROLE

As Back of House Manager, you will oversee all activities in the BOH, including managing inbound deliveries, preparing outbound transfers, leading a team, and maintaining inventory accuracy and efficiency according to company standards. This key leadership role reports to the store manager and has a dotted line to JD Canada's BOH Manager (Support Office). Your ability to make quick decisions, adapt to changing business needs, and pay close attention to detail will be essential. The ideal candidate is self-driven, motivated, and possesses a high sense of urgency.

Duties/Responsibilities:

• Lead daily operations of the stockroom (BOH), ensuring proper labeling, placement, and cleanliness.
• Manage daily e-commerce fulfillment, including picking, packing, and shipping orders.
• Communicate regularly with customer service, support office leaders, and other stores via Slack, email, or other channels.
• Reduce store shrinkage by investigating inventory discrepancies and resolving issues to optimize inventory levels and sales.
• Oversee store supplies to ensure the store is equipped for daily and weekly operations.
• Lead by example, fostering a positive and inclusive work environment.
• Support staff development through coaching, onboarding, and training of new team members.
• Ensure compliance with company policies, guidelines, and procedures.
• Maintain current product knowledge and stay informed about upcoming trends.

Required Skills, Experience, and Behaviors:

• At least 3 years of stockroom and/or distribution center experience.
• Minimum of 2 years in a people management role.
• Excellent verbal and written communication skills.
• Strong attention to detail and task orientation.
• High sense of urgency, proactive, and organized.
• Full-time availability, including early mornings (as early as 8 am), late nights, weekends, and holidays, adaptable to business needs.
• Proven leadership in supervising, training, and developing team members.
• Strong analytical, problem-solving, decision-making, and financial skills.
• High ethical standards, integrity, and trustworthiness.
• Openness to feedback and a willingness to develop professionally.
• Inspirational and dynamic leadership style, warm, compassionate, results-driven, and celebratory of successes.
• Passion for streetwear and sneaker culture.
• Experience with G-Suite (Gmail, Google Docs, Sheets) is a plus.
• Experience with Jesta POS, Shopify, and Slack platforms is an asset.