Back of House Manager

JD Sports / Livestock / Size?; London; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading sports-fashion retailer is seeking a Back of House Manager to oversee stockroom operations and manage a team. The role requires excellent communication skills, a strong sense of urgency, and a passion for streetwear culture. The ideal candidate will ensure inventory accuracy, lead daily operations, and foster a positive work environment.

Qualifications

• At least 3 years of stockroom and/or distribution center experience.
• Minimum 2 years of people management experience.

Responsibilities

• Lead daily operations of the stockroom, ensuring proper labeling and cleanliness.
• Manage daily e-commerce fulfillment, including picking, packing, and shipping orders.

Skills

Communication

Problem Solving

Leadership

Attention to Detail

Organizational Skills

Tools

G-Suite

Jesta POS

Shopify

Slack

Job description

JD Sports is a sports-fashion retail company with the goal of inspiring the emerging generation of globally minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With expanding retail stores across Canada, the Group continuously develops talent that contributes to an inclusive and diverse work culture. JD sets the global standard for retail experience by delivering authentic brands in a premium environment.

THE ROLE

As Back of House Manager, you will oversee all activities in the BOH, including managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory accuracy and efficiency according to company standards. This key leadership role reports to the store manager and has a dotted line to the JD Canada BOH Manager (Support Office). Your ability to make quick decisions and adapt to changing business needs will be tested daily. The ideal candidate will have a high sense of urgency, be self-driven, motivated, detail-oriented, and accurate.

Duties/Responsibilities

1. Lead daily operations of the stockroom (BOH), ensuring proper labeling, logical placement, and maintaining order and cleanliness.
2. Manage daily e-commerce fulfillment, including picking, packing, and shipping orders to customers.
3. Communicate regularly with customer service, support office leaders, and other stores via Slack, email, or other channels.
4. Reduce store shrinkage by investigating inventory discrepancies and resolving issues to maintain optimal inventory levels and sales.
5. Oversee store supplies, ensuring the store has what it needs for daily and weekly operations.
6. Lead by example and foster a positive, inclusive work environment.
7. Encourage staff development and personal growth.
8. Understand and work within company policies and procedures, including onboarding and training new staff.
9. Maintain knowledge of current and upcoming products and trends.

Required Skills, Experience, and Behaviors

• At least 3 years of stockroom and/or distribution center experience.
• Minimum 2 years of people management experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and task orientation.
• High sense of urgency, proactive, and organized.
• Full-time availability, including early mornings (as early as 8 am), late nights, weekends, and holidays.
• Proven ability to supervise, train, and develop team members.
• Strong problem-solving, decision-making, and financial analysis skills.
• High ethics, integrity, and trustworthiness.
• Openness to feedback and willingness to develop.
• Inspirational and dynamic leadership style, warm and compassionate, with a drive to exceed results and celebrate successes.
• Passion for streetwear and sneaker culture.
• Experience with G-Suite (Gmail, Docs, Sheets) is an asset.
• Experience with Jesta POS, Shopify, and Slack platforms is an asset.