Back of House Ecommerce Associate

JD Sports / Livestock / Size?; Pickering; On-site; CAD 35,000 - 50,000; Full time

Job summary

JD Sports is seeking a Full-Time Retail Team member to enhance the customer experience in Pickering. You will support in delivering premium service, optimize fulfillment processes, and coordinate inventory management to ensure smooth operations. Ideal candidates are communicative, calm under pressure, and team-oriented.

Qualifications

• Excellent written and verbal communication skills.
• Confident demeanor capable of performing under pressure.
• Team player willing to ask for support.

Responsibilities

• Collaborate with fulfillment leads to optimize processes.
• Manage inventory and conduct cycle counts.
• Process and ship orders within 24-48 hours.

Skills

Communication

Teamwork

Calm under pressure

Tools

Slack

Shopify

Warehouse management systems

Job description

Department: Retail Stores
Location: Pickering, ON
Workplace Type: On-site
Job Type: Full-Time, Permanent

The Team:

JD Sports is a sports-fashion retail company aiming to inspire the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. As our retail stores expand across Canada, we focus on developing talent that contributes to an inclusive and diverse work culture. JD sets the global standard for retail experience by delivering authentic brands in a premium environment.

The Role:

Reporting to the Senior Customer Experience Manager, you will support in delivering a premium customer experience and enhance our in-store fulfillment services. You will collaborate with the warehouse, product, customer experience, retail, and ecommerce teams.

Duties/Responsibilities:

• Collaborate with fulfillment leads to optimize processes
• Process and ship orders within 24-48 hours
• Perform daily data entry and reporting
• Coordinate with the retail back-of-house team to receive and store new stock
• Track results to improve eCommerce fulfillment performance
• Work with the Customer Experience team to update systems and communicate order status
• Manage inventory and conduct cycle counts
• Coordinate and process online returns promptly

Skills/Knowledge/Experience needed:

• Excellent written and verbal communication skills
• A confident, calm demeanor capable of performing under pressure
• A team player who knows when to involve senior staff and ask for support; humility is valued
• Experience with Slack, Shopify, and warehouse management systems is a plus