Back of House Ecommerce Associate

JD Sports / Livestock / Size?; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance in-store fulfillment services. In this full-time role, you will work closely with various teams to ensure a premium customer experience. Your responsibilities will include optimizing processes, managing orders, and collaborating with the warehouse and retail teams. This is a fantastic opportunity to join a dynamic company that values teamwork and communication, all while contributing to a vibrant retail environment that connects sports, music, and fashion. If you thrive in a fast-paced setting and are eager to make a difference, this position is for you.

Qualifications

• Strong communication skills are essential for effective collaboration.
• Ability to work under pressure and remain calm in challenging situations.

Responsibilities

• Optimize fulfillment processes and manage order processing.
• Collaborate with teams to enhance customer experience and inventory management.

Skills

Excellent written communication skills

Excellent verbal communication skills

Ability to perform under pressure

Team collaboration

Job description

JD Sports - Chinook Centre, 6455 Macleod Trail, Calgary, Alberta, Canada Req #426

Friday, December 1, 2023

Department: Retail Stores

Location: Chinook, AB

Workplace Type: On-site

Job Type: Full-time, Permanent

The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy.

The Role: Reporting to the Store Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in-store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail, and eCommerce teams.

Duties/Responsibilities:

1. Collaborate with other fulfillment leads to optimize processes
2. Order processing and shipping to ensure the orders are processed within 24-48 hours
3. Daily data-entry and reporting
4. Collaborate with the retail back-of-house team to receive and put away new stock
5. Results tracking to increase eCommerce fulfillment performance
6. Work with the Customer Experience team to update the system and communicate order status
7. Inventory management and cycle counts
8. Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

1. Excellent written and verbal communication skills
2. A confident, calm attitude that performs well under pressure
3. A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it