Production Support Specialist I -(1st Shift)-Part-time- 547640

JD Sports / Livestock / Size?; Alberta; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player in sports-fashion retail seeks a Back of House Ecommerce Associate for their new location. This role offers a unique opportunity to contribute to a premium customer experience by optimizing in-store fulfillment services. You will work closely with various teams to ensure efficient order processing and inventory management, while also enhancing eCommerce performance. Join a company that values diversity and teamwork, where your contributions will help shape the future of retail in Canada. If you're passionate about sports, fashion, and providing excellent service, this position is perfect for you.

Qualifications

• Strong communication skills and ability to work under pressure are essential.
• Teamwork and humility in seeking assistance are valued traits.

Responsibilities

• Collaborate with fulfillment leads to optimize processes and track results.
• Manage order processing, inventory, and coordinate online returns.

Skills

Excellent written and verbal communication skills

Ability to perform well under pressure

Team player

Job description

Department: Retail Stores
Location: Cross Iron Mills, AB
Workplace Type: On-site
Job Type: Part-time, Permanent

The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy.

The Role: Our Retail team is looking for a Back of House Ecommerce Associate to join our new Cross Iron Mills location! Reporting to the Store Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in-store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail, and ecommerce teams.

Duties/Responsibilities:

• Collaborate with other fulfillment leads to optimize processes
• Order processing and shipping to ensure orders are processed within 24-48 hours
• Daily data-entry and reporting
• Collaborate with the retail back-of-house team to receive and put away new stock
• Results tracking to increase eCommerce fulfillment performance
• Work with the Customer Experience team to update the system and communicate order status
• Inventory management and cycle counts
• Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

• Excellent written and verbal communication skills
• A confident, calm attitude that performs well under pressure
• A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it