Back of House Coordinator

JD Sports; City of Langley; On-site; CAD 30,000 - 60,000; Full time

Job summary

JD Sports is looking for a Back of House Coordinator for their Willowbrook Mall location. This full-time/part-time role involves managing stockroom operations, supporting customer service, and ensuring inventory accuracy. Ideal candidates will have at least 2 years of retail experience and strong communication skills in a dynamic retail environment.

Qualifications

• Minimum of 2 years retail or stockroom experience.
• Experience with Shopify platform is a plus.
• Strong computer proficiency.

Responsibilities

• Manage daily operations of the stockroom.
• Oversee end-to-end e-commerce order processing.
• Assist Front of House staff with customer requests.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Shopify

Job description

Location: Willowbrook Mall, BC

Workplace Type: On-site

Job Type: Full-time / Part-Time, Permanent

Salary: $17.40 per hour

Department: Retail Stores

The Team:

JD Sports is a sports-fashion retail company aiming to inspire the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. As our retail stores expand across Canada, we are committed to developing a diverse and inclusive work culture. JD sets the global standard for retail experience by delivering authentic brands in a premium environment.

The Role:

We are seeking a Back of House Coordinator at our Willowbrook Mall location. Join our growing team at JD Sports Canada to enhance your operations skills and gain valuable experience in retail stock management. The coordinator will play a key role in supporting the success of our team.

Key Duties/Responsibilities:

• Assist Front of House staff with customer requests.
• Manage daily operations of the stockroom, ensuring proper labeling, placement, organization, and cleanliness.
• Handle inventory accurately to support store profitability.
• Oversee end-to-end e-commerce order processing, including picking, packing, and shipping.
• Communicate regularly with customer service and store teams via Slack and email.
• Reduce inventory shrinkage by investigating discrepancies and resolving issues.
• Utilize inventory systems daily.

Skills/Experience/Knowledge needed:

• Minimum of 2 years retail or stockroom experience.
• Experience with Shopify platform is a plus.
• Excellent verbal and written communication skills.
• Strong computer proficiency and problem-solving abilities.
• Attention to detail and task-oriented mindset.