BA - Operational Systems Modernization (Remote, 12m)

Royal Bank of Canada; Victoria; Remote; CAD 85,000 - 110,000; Full time

Job summary

Royal Bank of Canada is seeking a Business Analyst to support a live operational platform used by field and headquarters staff to make time-sensitive safety and service decisions. The contract focuses on enhancements, integrations, reporting, user adoption, and retirement of older applications, with remote work available in British Columbia.

You will elicit requirements, write user stories, document current and future-state processes, and facilitate sessions with operations staff, delivery

Qualifications

• 3+ years as a BA defining and documenting business needs, including Agile delivery and materials for senior decision-makers.
• 3+ years working with mixed audiences (leaders, developers, vendors, end users).
• 3+ years supporting quality, UAT, and release readiness.
• 2+ years communicating across multiple business units.
• Hands-on Agile / JIRA experience.

Responsibilities

• Elicit requirements and write user stories and acceptance criteria
• Document current and future-state processes
• Facilitate sessions with operations staff, delivery teams, and vendors
• Support data migration, integrations, and reporting requirements
• Support testing, UAT, training materials, and knowledge transfer
• Work in an Agile environment using standard collaboration tools (e.g. JIRA)

Skills

Business analysis

Agile delivery

Stakeholder communication

Documentation

UAT testing

Tools

JIRA

Job description

Royal Bank of Canada is seeking a Business Analyst to support a live operational platform used by field and headquarters staff to make time-sensitive safety and service decisions. The contract focuses on enhancements, integrations, reporting, user adoption, and retirement of older applications, with remote work available in British Columbia.

You will elicit requirements, write user stories, document current and future-state processes, and facilitate sessions with operations staff, delivery