B2B Collections Specialists (Philippine Applicants Only)

Hubstaff blog; Surrey; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a B2B Collections Specialist to manage collections efficiently across regional offices. This role demands a proactive communicator with strong organizational skills and the ability to handle high-volume correspondence. The ideal candidate will thrive in a fast-paced environment, maintaining professionalism while fostering positive customer relationships. With a focus on problem-solving and attention to detail, you will play a vital role in ensuring smooth collections processes. Join a dynamic team and make a significant impact in the world of B2B collections!

Qualifications

• 2-4 years of B2B collections experience or 5+ years in customer service.
• Proficient in Microsoft Dynamics 365 and other Microsoft Office tools.

Responsibilities

• Monitor past-due invoices and manage customer inquiries.
• Research and resolve billing issues to facilitate timely collections.

Skills

B2B Collections Experience

Communication Skills

Problem-Solving Skills

Attention to Detail

Organizational Skills

Education

Some College Coursework

Tools

Microsoft Dynamics 365

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

B2B Collections Specialists (Philippine Applicants Only) full time

The B2B Collections Specialist is responsible for the effective and efficient management of collections for assigned regional offices. This role requires a proactive attitude, strong organizational skills, and the ability to prioritize multiple tasks while maintaining professionalism in customer interactions. The ideal candidate will be a strong communicator with the ability to handle high-volume correspondence and maintain positive customer relationships.

Mandatory to have prior experience with Microsoft Dynamics 365, specifically in utilizing its F&O (Financial/Operations) component of the ERP system.

Key Responsibilities:

• Communicate daily with customers to monitor past-due invoices, payment statuses, disputes, shortages, and other discrepancies.
• Research and resolve billing and contract-related issues to facilitate timely debt collection.
• Manage a high volume of emails and provide prompt responses to customer inquiries.
• Consistently follow up on outstanding accounts using collection reports and correspondence.
• Conduct audits on accounts as needed, including research and analysis.
• Build and maintain strong relationships with local Regional Support Centers to ensure smooth collections processes.
• Maintain customer contact information in the collections system.
• Work independently and collaboratively as a team player, prioritizing tasks effectively.
• Persuade customers to fulfill their payment obligations while fostering positive business relationships.

Education and Requirements:

• Some college coursework preferred.
• Proficiency in Microsoft Outlook, Excel, and Word.
• 2-4 years of Business-to-Business (B2B) collections experience OR 5+ years of direct customer service experience.
• Experience with Microsoft Dynamics 365, specifically in utilizing its F&O (Financial/Operations) component of the ERP system.
• Strong communication skills with a professional and persuasive approach.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to analyze account discrepancies.
• Ability to work both independently and as part of a team to achieve department goals.

Device Requirements:

At least iCore 5, Ryzen 5 or higher processor with 16GB RAM