AWS Connect Engineer

Software International; Old Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that specializes in providing technical talent to top-tier clients in North America. This role involves designing and configuring Amazon Connect solutions to enhance contact center operations, ensuring seamless integration with AWS services. You'll have the opportunity to work with cutting-edge technology while collaborating with cross-functional teams. If you're passionate about cloud solutions and have experience in contact center environments, this is your chance to make a significant impact in a dynamic and supportive setting.

Qualifications

• Experience in designing and configuring Amazon Connect solutions.
• Knowledge of AWS services and contact center operations.

Responsibilities

• Design and configure Amazon Connect solutions for business needs.
• Monitor and troubleshoot solutions using AWS Cloudwatch.
• Collaborate with teams for seamless Amazon Connect integration.

Skills

Amazon Connect

AWS Cloudwatch

AWS Lambda

Amazon S3

Amazon LEX

AWS Glue

AWS IAM

Genesys development

Job description

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75-95/hr C2C

Responsibilities:

• Design and configure Amazon Connect solutions to meet business requirements, including omni-channel contact flows, routing and queues, prompts, user management, etc.
• Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.
• Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
• Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
• Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
• Provide technical support and guidance to contact center operations teams and end users.
• Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
• Prior Contact Center Experience with Genesys development is highly desired.