AWS Connect Developer

Software International; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

Software International seeks an experienced AWS Connect Developer for a long-term remote contract. The role involves developing AWS contact flows, implementing call routing, and requires proficiency in AWS services and programming. Ideal candidates will have strong analytical and communication skills, AWS certification is preferred.

Qualifications

• Experience in developing Amazon Connect contact flows using Dynamo DB, Lex Bots, API Gateway.
• Strong programming skills in Python or Node.js or Java over AWS Lambda APIs.
• Prior Contact Center Experience with Genesys development is highly desired.

Responsibilities

• Design and implement call routing using routing profiles, queues, and callbacks.
• Develop and manage CI/CD pipelines ensuring smooth delivery.
• Coordinate with onshore/offshore developers and business customers.

Skills

AWS services

Python

Node.js

Java Lambda

CI/CD pipelines

Debugging

Problem-solving

Communication

Analytical skills

Education

AWS certification

Tools

Eclipse IDE

GIT

GitHub

Terraform

Cloud Formation

Go CD

TFS

Job description

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on amove tocloud CCaS from on-prem with AWS Connect.

Role(s) Required: AWS Connect Developer

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date:6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75-95/hr C2C

End Client Location: US/Canada

AWS Connect Developer

• Experience in developing Amazon Connect contact flows using Dynamo DB, Lex Bots, API Gateway required.
• Must have experience in with designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
• Must have strong programming skills in Python, Node.js, Java Lambda.
• Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis preferred.
• Must have strong programming skills in Python or Node.js or Java over AWS Lambda API's.
• Experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS etc. is required.
• Experience with CI/CD pipelines using Go CD, Terraform and Cloud Formation.
• Should have good communication and analytical skills with ability to coordinate development with onshore/offshore developers as well as Line of Business customers.
• Strong debugging, troubleshooting, and problem-solving skills required.
• AWS certification preferred.
• Prior Contact Center Experience with Genesysdevelopment is highly desired