Awake Overnight Housing Support Worker (Job ID: CHUR1111-repost)

YWCA Toronto; Toronto; On-site; CAD 53,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting women and gender-diverse individuals through trauma-informed care and housing stability. As an Overnight Housing Support Worker, you'll play a crucial role in providing crisis intervention, conflict resolution, and comprehensive support to tenants in need. This permanent, full-time position offers a supportive work environment, competitive salary, and extensive benefits, including medical coverage and professional development opportunities. Be part of a team that promotes equality and empowers individuals to overcome barriers and achieve wellness.

Benefits

Comprehensive medical, vision, and dental coverage

Life insurance and long-term disability benefits

Pension plan with employer contribution

Vacation and sick leave

Educational leave and professional development support

Qualifications

• 1-3 years experience in housing/shelter settings.
• Strong crisis intervention and conflict resolution skills.

Responsibilities

• Implement eviction prevention measures to help tenants maintain their tenancies.
• Provide crisis intervention and counseling for women and gender-diverse individuals.

Skills

Crisis Intervention

Conflict Resolution

Trauma-Informed Practices

Client-Centered Approach

Culturally Sensitive Service Delivery

Group Facilitation

Education

Undergraduate Degree (e.g., Bachelor of Social Work)

Tools

Microsoft Office

Job description

Awake Overnight Housing Support Worker (Job ID: CHUR1111-repost)

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Employment Type: Full-Time, Permanent

Work Hours: 35 hours per week, Sunday – Wednesday 9PM-6AM (including a 3-hour meeting on Tuesday once a month)

Salary: $52,348 annually (Level 6), plus comprehensive benefits

Location: 389 Church Street, Toronto, Ontario M5B 2E5

Application Deadlines: Internal - Monday, May 12, 2025; External - Wednesday, May 14, 2025

JOIN OUR TEAM
YWCA Toronto promotes anti-discrimination and anti-oppression principles, fostering a welcoming environment for women and gender-diverse individuals of all backgrounds. We encourage applications from women and gender-diverse people of all races, ethnicities, religions, abilities, and sexual orientations.

The Overnight Housing Support Worker (HSW) supports tenancy through eviction prevention, community safety initiatives, and providing trauma-informed, harm reduction, and anti-oppression services to meet tenant wellness needs.

This role requires in-depth trauma support knowledge, supporting onsite health, safety, social, and mental well-being, and collaborating with security to ensure effective overnight operations. The HSW acts as a resource for staff and tenants, providing mental health and addiction supports, crisis assessment, and property supervision.

About YWCA Toronto – Housing Support Program, Church Street
The facility includes 120 permanent housing units. The Case Worker provides case management to women and gender-diverse individuals, including those with complex mental health issues, those experiencing homelessness or transitioning from institutions, and Indigenous women/two-spirit people. The program focuses on housing stabilization, harm reduction, and health promotion, supporting tenants to overcome barriers and maintain housing.

Key Responsibilities

• Implement eviction prevention measures to help tenants maintain their tenancies;
• Provide crisis intervention and counseling for women, children, and gender-diverse individuals;
• Monitor and report on tenants’ health and well-being;
• Coach tenants in conflict resolution and mediation skills;
• Offer case management, support, and referrals related to health, harm reduction, and food security;
• Conduct safety assessments and identify tenant needs and resources;
• Maintain knowledge of relevant legislation and support strategies;
• Apply trauma-informed practices, staying current and serving as a resource during overnight shifts;
• Participate in community development and capacity building initiatives;
• Ensure accurate documentation of support activities.

Qualifications

• Undergraduate degree (e.g., Bachelor of Social Work) or equivalent experience;
• 1-3 years experience in housing/shelter settings working with diverse populations impacted by trauma, homelessness, mental health, or addictions;
• Strong crisis intervention and conflict resolution skills;
• Experience in group facilitation and leadership development;
• Supportive, client-centered, and strengths-based approach;
• Knowledge of harm reduction, community resources, and relevant legislation;
• Culturally sensitive service delivery skills;
• Proficiency in Microsoft Office;
• Excellent communication skills;
• Understanding of anti-oppression, trauma-informed, harm reduction, and feminist frameworks.

What We Offer:

• Comprehensive medical, vision, and dental coverage;
• Life insurance and long-term disability benefits;
• Pension plan with employer contribution of 5.75% and employee contribution of 3.25%;
• Vacation, sick leave, holidays, health promotional days, and float days;
• Additional benefits including child care, maternity/parental leave, educational leave, and professional development support.

Additional Notes: A vulnerable sector police reference check is required before hiring. We are a unionized workplace (CUPE Local 2189). Please specify if you are an internal candidate. This position is secondable for internal applicants.

Posting Date: May 2, 2025

YWCA Toronto is committed to transforming lives by supporting women and gender-diverse people to escape violence, poverty, and access safe housing. We promote equality and welcome applications from diverse backgrounds. Accommodations are available during the hiring process upon request. Only shortlisted candidates will be contacted. We are a scent-sensitive workplace.