Awake Overnight Housing Support Worker (Job ID: CHUR1111-repost)

YWCA Toronto; Toronto; On-site; CAD 53,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Housing Support Worker to join their team. In this impactful role, you will support tenants through eviction prevention activities and implement community safety initiatives. Your expertise in crisis intervention and trauma-informed practices will be crucial in fostering a safe and supportive environment. This position offers a unique opportunity to make a difference in the lives of women and gender diverse individuals, helping them navigate challenges and achieve housing stability. Join a collaborative team that values diversity and inclusion, and contribute to meaningful change in the community.

Benefits

Comprehensive Medical Coverage

Vision Coverage

Dental Coverage

Life Insurance

Long-Term Disability

Pension Plan

20 Vacation Days

Sick Leave

Professional Development Support

Parental Leave

Qualifications

• 1-3 years experience in housing/shelter settings with diverse populations.
• Excellent crisis intervention and conflict mediation skills.

Responsibilities

• Uses eviction prevention measures to help tenants maintain their tenancy obligations.
• Provides crisis prevention, intervention, and counseling to support well-being.

Skills

Crisis Intervention

Conflict Mediation

Trauma-Informed Practices

Client-Centered Approach

Community Resources Knowledge

Education

Bachelor of Social Work

Equivalent Experience

Tools

Microsoft Office

Job description

Employment Type: Full-Time, Permanent

Work Hours: 35 hours per week, Sunday – Wednesday 9PM-6AM (3 hours meeting on Tuesday once a month)

Salary: $52,348 annually (Level 6), plus comprehensive benefits

Location: 389 Church Street Toronto, Ontario M5B 2E5

Internal Application Deadline: Monday, May 12, 2025

External Application Deadline: Wednesday, May 14, 2025

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities, and sexual orientations.

The Overnight Housing Support Worker (HSW) is responsible for supporting tenancy through eviction prevention activities in a complex permanent housing environment, developing and implementing community safety initiatives, and offering a range of services and supports to tenants through a trauma-informed, harm reduction, and anti-oppression (AOP) lens that meets the wellness needs of the tenant community.

This role, with in-depth knowledge in trauma supports, performs functions to support the health, safety, social, and mental well-being of tenants onsite, and facilitates the overall effective operation of the building during overnights, in partnership with security personnel. The HSW acts as a resource to staff and tenants, providing mental health and addiction supports, monitoring activities, assessing crises, maintaining common areas, and supervising the property.

ABOUT YWCA TORONTO – HOUSING SUPPORT PROGRAM, CHURCH STREET

The facility includes 120 units of permanent housing. The Case Worker provides case management support to women and gender diverse individuals, including those with complex mental health issues, experiencing homelessness or at risk, transitioning from institutions, or Indigenous women/two-spirit people. The program aims for housing stabilization, harm reduction, and health promotion, helping tenants build skills to address barriers and maintain housing.

KEY RESPONSIBILITIES

• Uses eviction prevention measures to help tenants maintain their tenancy obligations.
• Provides crisis prevention, intervention, and counseling to support well-being.
• Monitors and updates on tenants’ health and well-being.
• Models conflict resolution and mediation skills for tenants.
• Offers case management follow-up, supports, and referrals in health, harm reduction, counseling, income, and food security.
• Conducts health and safety assessments and identifies tenant issues/resources.
• Maintains knowledge of relevant legislation and effective support strategies.
• Applies trauma-informed practices, staying current and acting as a resource during overnight shifts.
• Participates in community development and capacity building with marginalized communities.
• Ensures accurate documentation of program and support initiatives.

QUALIFICATIONS

• Bachelor of Social Work or equivalent; cases considered.
• 1-3 years experience in housing/shelter settings with diverse populations.
• Excellent crisis intervention and conflict mediation skills.
• Experience in group facilitation and leadership development.
• Supportive, client-centered, strengths-based approach.
• KKnowing harm reduction principles, community resources, relevant legislation.
• Culturally sensitive service delivery skills.
• Proficiency in Microsoft Office, strong communication skills.
• Understanding of anti-oppression, trauma-informed, harm reduction, feminist frameworks.

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability
• Pension Plan with employer and employee contributions
• Time off: 20 vacation days, sick leave, holidays, health days, float days
• Additional benefits: Child care, parental leave, professional development support

Note: A vulnerable sector police check is required prior to hiring. This is a unionized position within CUPE Local 2189. Please indicate if you are an internal candidate; internal applicants are eligible for secondment.

Posting Date: May 2, 2025

YWCA Toronto transforms lives, helping women and gender diverse people escape violence, poverty, and access safe, affordable housing. We promote equality and break down barriers, encouraging applications from diverse backgrounds.

We support accommodation requests during the hiring process. Only shortlisted candidates will be contacted. We are a scent-sensitive workplace.