AVP Sourcing and Procurement Operations, Tower Lead

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 123,000 - 230,000; Full time

Job summary

A financial service provider in Toronto is seeking an AVP for Sourcing and Procurement Operations. The role involves leading a team to improve procurement efficiency and develop strategic sourcing opportunities. Candidates should have over 10 years of experience in supply chain management, preferably with an MBA. This position offers a hybrid working arrangement and a competitive salary package between CAD 123,400 and CAD 229,300.

Benefits

Health insurance

Dental benefits

Mental health support

Retirement savings plans

Qualifications

• 10 years’ experience in supply chain management or vendor management.
• Demonstrated expertise in leading operations functions.
• Experience with procurement systems and tools.

Responsibilities

• Lead a cohesive sourcing and procurement operations team.
• Develop and lead a robust team.
• Implement and improve procurement processes.

Skills

Leadership skills

Problem solving

Analytical skills

Vendor management

Agility

Education

MBA preferred

Qualification in supply chain or finance

Tools

CLM system

P2P system

AI tools

Job description

AVP Sourcing and Procurement Operations, Tower Lead page is loaded

AVP Sourcing and Procurement Operations, Tower Lead

Apply locations Toronto, Ontario time type Full time posted on Posted Yesterday time left to apply End Date: August 15, 2025 (13 days left to apply) job requisition id JR25071685

AVP, Sourcing and Procurement Operations, Tower Lead

The AVP, Sourcing and Procurement Operations – Tower Lead reports to the VP Procurement, North America and is responsible for developing and leading a team for sourcing and procurement operations that would focus on improving procurement lead times, identifying and executing process improvement and strategic sourcing opportunities and developing/publishing recurring dashboards highlighting areas for improvement. It is preferred to have a process improvement or six sigma background, and demonstrated expertise in building operations functions. The leader will also be responsible for bringing industry expertise helping shape procurement strategies and initiatives to build value. This position is responsible for delivering procurement and sourcing services during a period of transformation when procurement is focused on adopting industry trends and working in a more agile manner.

A diligent professional with strong leadership skills, ability to get into details, have a problem solving mindset and procurement expertise with experience in a large sophisticated matrix organization is preferred.

Position Responsibilities

• Accountable to lead all aspects of and implement a cohesive sourcing and procurement operations team. While the preference is procurement operations, however the role has opportunity to lead sourcing of select categories or deals to provide the right platform
• Develop and lead a robust team
• Experience with CLM system and AI tools is highly preferred to help define and implement the process for such tools
• Recommend improvement areas with the current P2P tool to help increase speed of resolution of a request and increase customer satisfaction.
• Collaborating and coordinate amongst various internal partners from initial need identification to final goods or service delivery to ensure alignment and meet partner needs, including the role’s counterpart in Asia.
• Relationship building with key vendors, and internal key partners to ensure efficient pricing structures and efficiencies.
• Lead overall team career development and ensure skills and staffing levels align to current tactical and strategic agenda.
• Be responsible for end-to-end sourcing and contracting activities.
• Subject matter authority in Sourcing categories
• Experience in implementation of P2P system implementation or procurement process improvement preferred
• Participate in business-to-business relationships with strategic vendors to improve value extraction and performance.
• Contribute to development and continuous improvement of policies, standards, processes and tools within the procurement organization.
• Deliver North American Procurement Tower strategy increase procurement brand awareness and ensure consistent messaging.
• Find opportunities to exploit technology-driven solutions and demonstrate appropriate data/analytics.
• Prepare and publish KPI driven dashboards.
• Required to prepare and present outcomes and deliverables to executive management

Required Qualifications

• Business experience in supply chain management and/or vendor management at a senior level (10 years’ experience minimum).
• Qualification in supply chain or finance including an MBA preferred
• Background in FinTech services preferred, experience in large, sophisticated organizations is nice to have
• Prior Experience in a Management Consulting firm preferred
• Tech-savvy and future focused with in-depth understanding and application of vendor management of sourcing and procurement principles and standard methodologies
• Experience with sourcing and procurement systems and tools
• Solid analytical skills
• Understanding of standard contractual terms and conditions to mitigate legal and business risk
• Experience in vendor governance and risk management
• Knowledge of relevant legislative and regulatory requirements relating to management of third-party outsourcing in the jurisdictions in which Manulife operates
• A track record of progressing new insights, processes and strategies across a large, matrixed organization.
• Strategic problem solver – thinks conceptually beyond day-to-day business realities; has a clear vision and goals and embraces a long-term perspective; anticipates emerging issues.
• Global problem solver – dedicated to improving the Company’s driven position on an enterprise and global level; understands and is encouraging of what works in different parts of the world and what doesn’t.
• Demonstrated Leadership capabilities: Team builder; Skilled communicator; Collaborator; Customer Obsession; Passionate about leading, delegating, and meeting conflicting objectives priorities; Inspire & Influence; Drive for Results; Engagement.
• Shown agility and potential: Problem analyzer and decision maker; Lead innovation; Foresight; Learning; Adaptability; Resilience; Alignment of IT Tower initiatives with the company’s overall strategy and supervise performance against goals.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$123,400.00 CAD - $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .