AVP - Operational Resiliency, Safety & Security

Aviva Canada; Markham; Hybrid; CAD 170,000 - 200,000; Full time

Benefits offered by this job

Annual bonus eligibility

Retirement savings

Career development opportunities

Competitive vacation package

Corporate wellness programs

Job summary

Aviva Canada is searching for an AVP to lead operational resilience and crisis management efforts. This role emphasizes strategic leadership in enhancing business continuity, compliance, and stakeholder engagement.

The ideal candidate has over 10 years of operational resiliency experience and a strong background in a senior management role. Aviva offers a hybrid work model and a comprehensive rewards package.

Qualifications

• 10+ years of Operational Resiliency experience.
• 5+ years in a senior management role.
• Experience in P&C Insurance or Financial Services is an asset.

Responsibilities

• Develop and execute the strategic vision for operational resilience.
• Manage the crisis framework during incidents.
• Engage with senior leaders and external partners on strategies.

Skills

Interpersonal skills

Leadership skills

Written communication

Influencing

Operational resiliency experience

Education

MBA/Business qualification

Job description

Experience Aviva

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Our growing team is looking for an AVP to strengthen Aviva Canada’s operational resilience, business continuity, and crisis management and to drive physical security and health and safety strategies.

What You’ll Do

Strategic Leadership

• Develop and execute the long‑term strategic vision for operational resilience, business continuity, and crisis management.
• Influence and align with senior leadership on pivotal initiatives and business goals.

Operational Resilience & Business Continuity

• Strengthen operational resilience and business continuity awareness across Aviva Canada. Make sure all plans are in place and effective across the enterprise e.g. Claims, Personal Insurance, Technology.
• Lead and ensure compliance to OSFI E‑21 guidelines.
• Support the assessment of third and fourth party operational resilience through the procurement and third party management lifecycle.

Crisis Management

• Manage the crisis framework and governance structure.
• Act as incident manager during a crisis situation and take decisions on escalation.

Health & Safety

• Build and promote a culture of health and safety which supports our employees, customers and partners.
• Own the framework and provide enterprise advisory services to strengthen policies and procedures.

Corporate Security

• Oversee the corporate security strategy in partnership with Group.
• Own the framework and provide enterprise advisory services to strengthen policies and procedures.

Governance & Compliance

• Ensure compliance with relevant standards, regulations and policies.
• Review and maintain controls to manage operational and regulatory risks effectively.
• Chair and support relevant governance committees.

Stakeholder Engagement

• Engage and collaborate with senior leaders and external partners to understand and ensure that strategies and design delivery align with the business ambitions.

Performance Metrics

• Define and track key performance indicators across Operational Resilience, Corporate Security and Health and Safety to measure success.
• Report on performance and outcomes to senior leadership.

Risk Management

• Assessing inherent risks and the design & operational efficiency of controls aligned with Operational Resilience, Health & Safety and Corporate Security.
• Report and investigate loss events and implement appropriate remediation to prevent recurrence.

What You’ll Bring

• MBA/Business qualification preferred.
• 10+ years of Operational Resiliency experience.
• 5+ years of demonstrable experience in a senior management role.
• Experience in P&C Insurance or Financial Services is an asset.
• Track record of delivery in a sophisticated operational environment.
• Strong interpersonal, influencing and leadership skills.
• Excellent written communication and presentation skills.
• Hardworking and innovative with an ability to inspire colleagues, achieve consensus from partners and delight the customer.
• Dedication to values that align with Aviva’s overarching mission and principles.

What You’ll Get

• The salary band for this position ranges from $170,000 to $200,000. Individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee‑driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.