AVP, Digital Experience Design

Aviva; Oakville; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading insurance firm is seeking an experienced leader to elevate their Digital Experience Design team. This role involves managing a diverse team to deliver impactful design solutions, ensuring compliance with best practices while fostering a culture of innovation. Candidates should possess substantial UX/CX leadership experience and a strategic approach to user-centered design.

Benefits

Base compensation and annual bonus eligibility

Outstanding Career Development opportunities

Flexible Hybrid work model

Qualifications

• 7+ years experience in UX or CX roles, with at least 3 years of people leadership experience.
• Expertise in user-centered design with demonstrable impact.
• Exceptional communication skills for organizational influence.

Responsibilities

• Lead and manage the digital experience design team, ensuring high quality design solutions.
• Collaborate across the business to expand Design Thinking practices.
• Accountable for effective budgeting and performance management.

Skills

User-centered design

Communication

Problem-solving

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We’re looking for an experienced leader to motivate, inspire & elevate our Digital Experience Design team – made up of fantastic individuals in Product Design, UX Research, UX Writing & Content Management.

We’re a new function at Aviva within the wider Digital team, and need somebody to help us expand our team and skills to meet the growing need for better digital solutions for our customers across the business.

You’ll manage a team of 13, with 3 direct reports and a budget for staffing, training and tooling. Reporting directly to the VP of Digital.

Come join our team!

What you’ll do:

• Lead and manage the digital experience design team, ensuring the delivery of high quality and impactful digital design solutions, whilst ensuring compliance with internal policies, industry best methodologies and regulatory requirements.

• Heighten the reputation of Experience Design within the company, collaborating across the business to help solve our toughest problems & expand the practice of Design Thinking beyond our team.

• Contribute to and influence the development of digital experience design strategies aligned to Aviva's overall objectives, ensuring that projects are delivered to the highest quality, so that clients, their businesses and users are constantly delighted by Aviva's excellent design solution delivery.

• Accountable for effective budgeting, responsible for performance management and team engagement, responsible for setting standards, development, implementation and monitoring of process improvement, promote training and education at all levels, lead projects beyond the scope of the team.

• Collaborate with internal and external partners to understand business needs and translate them into design solutions, responsible for managing the brand, visuals and creative endeavours, drive growth and strategic planning by evolving the organisation into the digital age, uphold a high level of visibility in the digital design community.

• Keep up-to-date with industry trends, emerging technologies and design methodologies to drive innovation and maintain competitive edge, provide strategic guidance on emerging opportunities and threats, whilst fostering a culture of innovation and continuous improvement and reporting on department's performance to senior management.

What you’ll bring:

• 7+ years experience in UX or CX roles, with at least 3 years of people leadership experience

• Expertise in user-centered design, with a portfolio demonstrating a history of impactful, data-informed product design decisions

• Experience managing change in a complex organization as well as experience at a leader in customer experience for their industry (high-growth startup, big tech etc)

• Exceptional communication skills, with a demonstrated track-record of influencing whole organizations to change the ways they work

• Excellent problem-solving skills

• An ability to create a non-hierarchical culture of collaboration, visibility, and trust throughout a team

• Strategic approach and operational acumen, able to balance visionary thinking with hands-on execution and team development

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Flexible Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.