AVP, Delivery Excellence & Transformation

Canadian Tire Financial Services; Toronto; On-site; CAD 180,000 - 260,000; Full time

Job summary

Canadian Tire Financial Services seeks an AVP, Delivery Excellence & Transformation to set the enterprise delivery strategy and lead AI-enabled transformation. The role unifies program management, Agile coaching and governance to improve predictability and outcomes.

You will align planning, funding and staffing with business priorities and drive measurable productivity gains through AI adoption. You will build delivery capabilities, optimize resource allocation, and manage executive

Qualifications

• Experience leading program and project management and agile delivery in a complex enterprise.
• Expertise in enterprise and quarterly delivery planning, budgeting, capacity and dependencies.
• Proven ability to redesign processes, roles and controls using AI/automation and measure benefits.
• Strong workforce planning, forecasting and internal/external capacity management.

Responsibilities

• Lead program and project management and Agile Coaching across traditional and Agile delivery.
• Develop delivery leaders and professionals through coaching and AI skills.
• Align quarterly delivery planning with enterprise priorities, funding and governance.
• Drive AI-enabled delivery model adoption and simplify processes and roles.
• Own delivery tools, data quality and automated reporting.
• Establish delivery performance measures and track benefits against baselines.

Skills

Program & Project Mgmt

Agile delivery

SAFe / Scrum

Lean practices

AI adoption

Workforce planning

Resource allocation

Executive communication

Change management

Job description

AVP, Delivery Excellence & Transformation# Careers## AVP, Delivery Excellence & TransformationApply: Toronto, ON: Full time: Posted Yesterday: End Date: November 17, 2026 (12 days left to apply): JR167376The AVP, Delivery Excellence & Transformation sets the strategy for how Technology plans, resources and delivers work, bringing together program and project management, Agile practices and AI-enabled transformation to improve predictability and business outcomes. The role aligns quarterly delivery planning with enterprise planning, funding and governance. Accountabilities span development of delivery leaders and professionals, and ownership of delivery platforms, workforce planning, internal and external resource allocation, and strategic staffing and delivery partnerships. The AVP leads enterprise-wide delivery transformation, defining and implementing an AI-enabled delivery model that simplifies processes, redefines roles and controls, and embeds new ways of working. The mandate is to remove unnecessary complexity and deliver measurable business outcomes through effective AI adoption. **What you will do:*** Lead program and project management, Scrum Master and Agile Coaching practices, setting standards and driving continuous improvement across traditional and Agile delivery.* Develop delivery leaders and professionals through career pathways, coaching and practical AI skills.* Align quarterly delivery planning, including PI Planning and Big Room Planning, with enterprise priorities, funding and governance; partner with platform leaders to address dependencies, readiness gaps and prioritization decisions. Partner with business, technology and corporate leaders to clarify accountabilities and align delivery practices with enterprise requirements.* Lead enterprise-wide adoption of the AI-enabled delivery model, challenging established practices, eliminating low-value work and simplifying processes, roles and controls; build commitment to change and align adoption with enterprise standards.* Own delivery tools for project and resource tracking, ensuring reliable data and integrated, automated reporting.* Establish delivery performance measures and validate AI benefits against baselines, using evidence to guide improvement and investment decisions.* Own Technology workforce planning, talent intake and internal and external resource allocation, aligning skills and capacity with funded demand.* Manage Engineering operating expense forecasts and savings commitments, translating realized productivity gains into workforce and sourcing decisions.* Manage strategic staffing and delivery partnerships, setting contractual expectations for quality, productivity, AI adoption and security; work with Procurement, Legal and Architecture on commercial terms and remediation.* Challenge the status quo, remove unnecessary complexity and focus on outcomes over process.* Develop people, build commitment to change and lead effective AI adoption.* Exercise sound financial judgment and hold teams and partners accountable for measurable business results.**What you will bring:*** Experience leading Program and Project Management and Agile delivery practices in a complex enterprise, developing leaders and professionals, and driving continuous improvement across traditional and Agile approaches.* Expertise in enterprise and quarterly delivery planning, including aligning priorities, funding, capacity and dependencies; sound judgment in applying project management, SAFe, Scrum and Lean practices to business needs.* Demonstrated success redesigning processes, roles and controls through AI and automation, with practical knowledge of generative and agentic AI adoption and evidence of measurable benefits beyond tool deployment.* Strong workforce planning, resource allocation and financial acumen, including operating expense forecasting, savings realization and management of internal and external technology capacity.* Experience managing strategic technology staffing and delivery partnerships, including sourcing, commercial negotiations, contractual expectations and partner performance.* Experience owning delivery-platform requirements and adoption, establishing reliable data and performance measures, and validating productivity and delivery improvements against baselines.* Proven experience leading enterprise-wide transformation, with strong executive communication and cross-functional influence to build commitment, navigate resistance and sustain adoption. A change-oriented mindset and strong bias for simplifying complexity, challenging the status quo and delivering measurable business outcomes. #LI-NK1This posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.