Aviation -Assistant Client Relations Base Manager

Whitehorse Chamber of Commerce; Canada; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Extended Health, Dental, Vision

Life Insurance & LTD

Defined Contribution Pension

Travel Benefit

Wellness Reimbursement

Career development

Safety-focused culture

Job summary

Alkan Air in the Yukon region is seeking an Assistant Client Relations Base Manager to lead daily client relations, flight following and frontline teams, serving as the Operational Lead when the Client Relations Base Manager is unavailable.

The role reports to the Client Relations Base Manager and Chief Operating Manager, with direct reports from client relations flight followers and ramp personnel. Winter schedules are 4-on/4-off or 5-on/5-off, with peak-season extended hours.

Qualifications

• Experience in flight following and operational control.
• Experience in a highly regulated industry.
• Strong organizational and decision-making skills.
• Leads confidently in the absence of senior management.
• Demonstrates initiative and sound judgement.
• Maintains a positive attitude and supports team morale.
• Ability to perform in a fast-paced environment.
• Proficiency with Microsoft 365.
• Adapts to change positively and helps others in various departments.

Responsibilities

• Maintain strong client relationships and ensure requirements are met promptly and professionally.
• Participate in client meetings and operational planning.
• Schedule aircraft, trip planning and crew assignments; monitor duty and fatigue limits.
• Coordinate maintenance planning with Production Manager and staff training.
• Provide after-hours operational support and on-call coverage.
• Oversee freight systems, weigh cargo and ensure pilot updates.
• Attend internal meetings and contribute to Safety Management System.

Skills

Flight following experience

Regulated environment experience

Organizational and decision-making

Leadership in absence of management

Initiative and sound judgement

Team morale

Fast-paced environment

Microsoft 365

Cross-department support

Job description

Alkan Air is a Yukon-based aviation company providing safe, reliable, and customer-focused air transportation services across Northern Canada. Our operations support a diverse range of clients through charter flights, air ambulance operations, and specialized aviation solutions. Working in some of the country's most remote and challenging environments, our team is committed to delivering exceptional service while maintaining the highest standards of safety, professionalism, and operational excellence. Alkan Air prides itself on finding solutions that connect people, communities, and businesses when and where they need them most. We offer rewarding careers, meaningful work, and a supportive team environment where employees are empowered to grow professionally.

The Assistant Client Relations Base Manager supports daily operational management, client relations, flight following and leadership of frontline teams. This position serves as the Operational Lead when the Client Relations Base Manager is not available.

Reports To: Client Relations Base Manager, Chief Operating Manager

Direct Reports: Client Relations Flight Followers and Ramp Personnel.

Schedule: This is not a traditional 9-to-5 position. Winter operations generally follow a rotational schedule of 4-on/4-off or 5-on/5-off. During the summer peak season, when flight volumes increase substantially, the role requires greater schedule flexibility and may involve extended workdays, weekend work, and after-hours operational support. Peak-season shifts frequently range from 12 to 14 hours per day.

The ideal candidate is energized by a fast-paced environment, enjoys solving complex operational challenges, and understands that exceptional customer service sometimes requires going above and beyond during our busiest months.

Key Responsibilities

Client Relations & Business Development

• Maintain strong client relationships.
• Ensure client requirements are met promptly and professionally.
• Support client communications and operational planning.
• Participate in client meetings and operational planning discussions on a regular basis.
• Attend company-related networking events.

Operational Control

• Conduct flight following activities and operational control functions.
• Schedule aircraft, trip planning and crew assignments.
• Review quotes and trip instructions.
• Monitor aircraft utilization and flight crew duty and fatigue limitations.
• Work directly with Production Manager to schedule planned and unplanned maintenance activities.
• Ensure flight crew are prepared and informed of duties including trip instructions; and flight and load expectations.
• Oversee freight systems for accuracy and ensure weights are provided to pilots.
• Provide after-hours operational support.
• Coordinate deliveries of fuel and aviation gas.
• Assist with staff training and onboarding.
• Coordinate shift coverage and schedule approvals.
• Support performance management activities.
• Maintain positive team culture.
• Attend internal company meetings as required.
• Actively participate in the Safety Management System.

Preferred Qualifications

• Flight following experience.
• Experience in a highly regulated industry.
• Strong organizational and decision-making skills.
• Leads confidently in the absence of senior management.
• Demonstrates initiative and sound judgement.
• Maintains a positive attitude and supports team morale.
• Ability to perform in a fast-paced environment.
• Proficiency with Microsoft 365.
• Adapts to change positively and shows a willingness to help others in various departments.

Benefits of Working at Alkan Air

At Alkan Air, we value our employees and their families by offering a competitive total rewards package designed to support health, wellness, financial security, and work-life balance. Eligible employees may enjoy:

• Extended Health, Dental, and Vision coverage for single or family plans.
• Life Insurance and Long-Term Disability coverage.
• Defined Contribution Matching Registered Pension Plan.
• Air North Standby Travel Benefit.
• Wellness Program Reimbursement.
• Ongoing training, professional development, and opportunities for career advancement.
• A collaborative team culture built around safety, customer service, and operational excellence.

Alkan Air is committed to fostering a diverse, equitable, and inclusive workplace where all employees are valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, including Indigenous Peoples, women, members of visible minorities, persons with disabilities, and members of the 2SLGBTQIA+ community. We believe that diverse perspectives strengthen our organization and help us better serve our employees, customers, and communities.

Accommodation during the recruitment process is available upon request for candidates taking part in all aspects of the selection process.