Automotive Software Trainer (Fixed Ops)

PBS Systems Inc.; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

PBS Systems Inc. is seeking an STT Trainer – Fixed Ops in Calgary. This role entails training customers on software functionality, providing onsite support, and maintaining effective communication with clients. Ideal candidates will possess dealership experience, strong organizational skills, and a willingness to travel for training purposes.

Benefits

Internal promotion and growth opportunities

Education department for professional development

Opportunity to travel

Free parking

Staff events

Competitive annual base salary

Bonus for product certification up to $4,800

Great referral bonus

Staff discounts with GM, Dell, Goodlife and more

Qualifications

• 1-2 years’ previous experience in the automotive industry/dealership environment.
• Experience in the parts and/or service area of a dealership.
• Strong knowledge of Microsoft Office Suite.

Responsibilities

• Provide training to existing customers in the Service and/or Parts modules.
• Assist customers onsite with new software install training.
• Maintain documentation and update processes as needed.

Skills

Time management

Organizational skills

Multi-tasking

Prioritization

Fluent in English

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Calgary Headquarters, Calgary, Alberta, Canada

Job Description

Posted Thursday, June 12, 2025 at 8:00 AM

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: STT Trainer – Fixed Ops

Reports To: Team Lead, Software Training & Transitions

Job Requirement(s): Travel within North America approx. 1 week per month

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As an STT (Software Training & Transitions) Trainer – Fixed Ops you will provide training to existing customers in the Service and/or Parts modules of our Dealer Management Software. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. STT Trainers also assist the customer onsite/in person, when required, with new software install training.

This is not a remote work opportunity.

Job Responsibilities:

• Learn and develop an understanding of all areas of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned module or modules
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Responds to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own module and others within STT
• Maintain documentation and update as processes change within department
• Willingness to commit to an ongoing system of education and cross-training
• Ensure STT queue is monitored
• Perform other duties and responsibilities as assigned

Qualifications:

• 1-2 years’ previous experience in the automotive industry/dealership environment, PBS experience considered a strong asset
• Experience in the parts and/or service area of a dealership
• High School Diploma
• Strong knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Willingness to go the “Extra Mile”
• Fluent in English (speaking, reading, and writing)
• Travel within Canada and the USA (1 week per month) is required; a valid passport and/or US visa (if applicable), and a valid driver’s license are required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Calgary Headquarters, Calgary, Alberta, Canada