Automotive Service BDC (Business Development Centre) Representative

Plaza KIA; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-owned automobile dealership in Richmond Hill is seeking a motivated Service BDC Representative to enhance customer experiences. This role involves managing service calls, scheduling appointments, and assisting customers with service-related inquiries. Ideal candidates will have strong communication skills and a background in customer service. Enjoy competitive compensation and benefits, as well as opportunities for career growth in a supportive team environment.

Benefits

Competitive wages with performance-based bonuses

Comprehensive health and dental benefits

Ongoing training and mentorship

Opportunities for career growth

Positive Work Culture

Qualifications

• Previous call center or customer service experience preferred.
• Strong communication and problem-solving skills are essential.
• Ability to handle high call volumes while maintaining service quality.

Responsibilities

• Answer incoming service calls and respond to customer inquiries.
• Schedule service appointments efficiently.
• Maintain customer records in the CRM system.

Skills

Strong communication

Problem-solving

Customer service

Organizational skills

Multitasking

Tools

CRM software

Job description

Plaza Auto Group is a family-owned and operated business that has been proudly serving our communities since 1956. As one of Ontario’s fastest-growing dealer groups, we are committed to creating exceptional experiences for both our customers and employees. We value family, community, and supporting the professional growth of our team.

We are seeking a motivated and customer-focused Service BDC Representative to join our growing team at Plaza Kia of Richmond Hill. This role is a key part of our service department, ensuring that our customers have an excellent experience from the first phone call to their completed service visit.

What We Offer:

• Compensation: $18.50 per hour Plus a Monthly Bonus
• Competitive wages with performance-based bonuses
• Comprehensive health and dental benefits
• Ongoing training, mentorship, and management support
• Opportunities for career growth and advancement within Plaza Auto Group
• Community Involvement: Take part in initiatives that give back to our local communities
• Positive Work Culture: Join a dynamic, energetic, and supportive team environment that celebrates excellence

Responsibilities:

• Answer incoming service calls and respond to customer inquiries in a professional, friendly manner
• Schedule service appointments efficiently to maximize shop capacity
• Confirm upcoming appointments and follow up with customers regarding service reminders, declined work, and overdue maintenance
• Provide customers with information on services, promotions, and dealership offerings
• Update and maintain customer records in the CRM system
• Assist the service team with administrative support as needed

Qualifications:

• Previous call center, customer service, or BDC experience preferred (automotive experience a plus)
• Strong communication and problem-solving skills
• Ability to handle high call volumes while maintaining excellent customer service
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Comfortable using computers and CRM software
• Positive, professional attitude with a focus on teamwork

How to Apply:

If you’re passionate about customer service and looking to grow your career in the automotive industry, we’d love to hear from you! Apply today by submitting your resume.