Automotive Service Appointment Specialist

OpenRoad Auto Group; Richmond; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health and dental plan

Job summary

OpenRoad Lexus Richmond, part of OpenRoad Auto Group, seeks an Appointment Coordinator to manage service scheduling and customer communications at our Richmond dealership. This full-time role focuses on coordinating maintenance and recalls, with a strong emphasis on accuracy, courtesy, and timely follow-up.

Ideal candidates bring 2+ years in customer relations, solid organization, and familiarity with automotive parts.

Qualifications

• Minimum 2 years of experience in customer relations.
• Strong organizational and people skills.
• Some knowledge of automotive equipment parts and accessories.
• Good computer skills and ability to maintain records using a computerized appointment system.
• Ability to communicate with others and to assimilate and understand information.
• Ability to make sound decisions in the workplace.
• Ability to work constructively with members from all departments.

Responsibilities

• Handle customer calls regarding appointment cycle and ensure all service appointments are scheduled when due.
• Review unconfirmed appointments and contact customers to confirm several days prior to the scheduled date.
• Notify customers of recalls or campaigns and book required appointments.
• Book maintenance appointments and offer alternative dates/times when unavailable.
• Monitor incoming email appointments and book as necessary.
• Conduct follow-ups with service customers after their visit and document feedback.

Skills

Customer relations

Organizational skills

Automotive parts knowledge

Computer skills

Communication

Decision making

Team collaboration

Tools

CRM system

MS Office

Job description

OpenRoad Lexus Richmond, part of OpenRoad Auto Group, seeks an Appointment Coordinator to manage service scheduling and customer communications at our Richmond dealership. This full-time role focuses on coordinating maintenance and recalls, with a strong emphasis on accuracy, courtesy, and timely follow-up.

Ideal candidates bring 2+ years in customer relations, solid organization, and familiarity with automotive parts.