Automotive Service Advisor

Midas; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive service provider in Victoria is seeking an Automotive Service Advisor. The role involves delivering exceptional customer service, overseeing service technicians, and maintaining shop operations. Candidates should have at least 2 years of retail experience, solid communication skills, and a general knowledge of automotive services. The position offers competitive pay ranging from $28.00 to $35.00 per hour, along with numerous benefits including extended health care and paid training.

Benefits

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Employee discounts

Training & development

Qualifications

• A minimum of 2 years retail or sales experience.
• Preferred experience in an automotive retail environment.
• Excellent customer service and communication skills.
• Ability to work Saturdays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service and consult with customers.
• Organize and direct automotive service technicians.
• Build computerized repair estimates and source parts.
• Supervise up to ten employees.
• Attend management and automotive-focused training.

Skills

Customer service

Communication skills

Leadership ability

Team-building skills

General automotive knowledge

Job description

Benefits :

• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Employee discounts
• Training & development

Victoria Midas - Service AdvisorVictoria Midas is a full-service busy shop. We repair all makes and models of vehicles. We are dedicated to providing quality services to customers in the areas of vehicle inspection, diagnosis, and repair. We rely on our extensive expertise attained through years of automotive repair and management experience, as well as ongoing training. We are centrally located close to downtown Victoria, British Columbia and we are easy to access by car or by transit.We are seeking an Automotive Service Advisor to assist in our direct service department . The Advisor will be the first point of contact - booking appointments, greeting customers, and educating and informing customers of their mechanical services and automotive parts needs. The advisor will work with customers on a proactive maintenance schedule in order to ensure high priority repairs are completed and lower priority repairs are scheduled in the future when customer budget and time permits.This position is an Assistant Manager developmental role. Victoria Midas is committed to training our associates and promoting from within the organization. Responsibilities

Delivering exceptional customer service while listening to and consulting with customers.

Organizing and directing automotive service technicians in the operation of the shop, including technician inspection, diagnosis and repair of domestic and imported cars and trucks.

Overseeing complete vehicle inspections.

Building computerized repair estimates and sourcing parts in advance in order to provide the customer with an accurate cost and timeframe.

Following up with customers, including confirming the services requested and clearly explaining the results of the vehicle inspection.

Making comprehensive recommendations to customers on any recommended services or repairs, including providing an appropriate timeframe to complete the additional work.

Understanding, recommending, and clearly explaining to customers the Motorist Assurance Program (MAP) standards, as well as vehicle specific manufacturer recommendations, in order to recommend appropriate services and repairs for their vehicle.

Seeking customer approval of any service or repair prior to the technician commencing the work

Following up with customers by phone or email to discuss recommended services or repairs.

Supervising up to ten employees

Maintaining overall cleanliness and organization of facility, including shop inventory.

Attending online and in-person management and automotive focused training in order to continuously develop skills.

Additional duties as assigned.

Qualifications

A minimum of 2 years retail or sales experience

Preferred experience in an automotive retail environment

General automotive knowledge and interest

Excellent customer service

Excellent communication skills

Leadership ability

Team-building skills

Ability to work Saturdays.

Valid driver’s license

Benefits

Competitive Pay

Bonus Scheme

Extended health care

Dental care

Life insurance

Disability insurance

Employer Paid Training

Vacation

Compensation : $28.00 - $35.00 per hour

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.