Automotive Service Advisor

Salary: Up to $55,000/year paid Weekly

Job Summary

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Benefits

• 401K Plan
• Medical, Dental, Vision, Life, and Disability Insurances
• PTO
• Flexible work schedule
• Paid holidays

Responsibilities

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Requirements:

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Interested candidates must possess a valid driver's license and have a satisfactory driving record.