Automotive Service Advisor

OK Tire Kelowna Airport; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading automotive service shop as an Automotive Service Advisor. In this full-time, permanent role, you will enhance customer experiences, manage appointments, and ensure vehicle safety. Ideal candidates will have 2+ years in a similar role and a passion for service excellence.

Benefits

Extended Health

Dental Plan

Life & Dependent Life insurance

Global Medical Assist

Qualifications

• 2+ years of experience in a service advisor role.
• Outgoing personality and enjoyment of working in a service industry.
• Ability to thrive in a fast-paced, energetic environment.

Responsibilities

• Maintain and develop an excellent customer experience and relationship.
• Schedule & coordinate appointments to manage workflow.
• Create complete and accurate work orders and estimates.

Skills

Customer Service

Organization

Adaptability

Teamwork

Communication

Tools

Protractor Automotive Shop Management Software

Job description

Join Our Team as an Automotive Service Advisor! Our business is growing!

OK Tire Kelowna Airport YLW is a 9-bay, full service Automotive Service Shop.

We’re seeking upbeat and organized Automotive Service Advisors to join our team. In this role, you will be the front of the house, working directly with customers. Your role is to ensure their vehicles remain safe and reliable, while helping to protect their investments and save them money.

You will bring your knowledge and a keen interest in working in a constantly evolving and fast-paced industry. You need the ability to adapt to new processes and work as part of a coordinated team.

We are looking for someone dedicated to delivering outstanding service while building lasting relationships with our customers.

Come join a team that values your expertise and passion for excellence. Apply today!

Key Responsibilities :

• Maintain and develop an excellent customer experience and relationship.
• Schedule & coordinate appointments to manage workflow.
• Create complete and accurate work orders and estimates, including all customer concerns, requested services, and technician recommendations.
• Recommend and sell maintenance and repair services to customers.
• Liaise with technicians to ensure proper workflow and confirmation of completed services to provide timely client updates.
• Explain & present all completed work and charges to customers.
• Review all technician recommendations and inspection results. Offer and book additional work or set a future review date.
• Inventory control, ordering/restocking, and reporting.
• Processing returns and warranty claims. Obtain and confirm warranty details to meet supplier requirements.
• Flexible schedule and availability to work overtime and weekends during peak seasons.

Applicants should have :

• 2+ years of experience in a service advisor role.
• An outgoing personality and enjoyment of working in a service industry.
• Ability to thrive in a fast-paced, energetic environment.
• Must be eligible to work in Canada.
• Knowledge of Protractor Automotive Shop Management Software is an asset.

Wage Package :

Offering a competitive compensation package.

Group Benefits, upon completion of probation, include :

Extended Health, Dental Plan, Life & Dependent Life insurance, Global Medical Assist.

Job Types : Full-time, Permanent

Wages : $22 to $35 / hour, depending on experience

Schedule :

• 8-hour shifts
• Monday to Friday
• Willing to work overtime & weekends as needed