automotive repair technical advisor

Minimum Requirements

• Secondary (high) school graduation certificate

Work Setting

• Private sector
• Automobile repair services

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support

Computer and Technology Knowledge

• Internet

Area of Work Experience

• Marketing

Specialization or Experience

• Technical support

Security and Safety

• Driver's validity licence check

Transportation/Travel Information

• Own transportation
• Own vehicle
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure

Personal Suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner