Automotive Parts Specialist

Canadian Tire Kanata (Store 457); Ottawa; On-site; Full time

Job summary

A leading company is seeking an Automotive Parts Specialist in Ottawa. The role involves assisting customers with automotive products, maintaining a high standard of service, and engaging in staff development initiatives. Ideal candidates will possess extensive automotive knowledge and excellent customer service skills, thriving in a fast-paced environment.

Qualifications

• Extensive knowledge of automotive parts and accessories.
• Ability to provide professional customer service.
• Punctuality and effective communication skills.

Responsibilities

• Assist customers with automotive parts requirements.
• Maintain a professional appearance and customer-first culture.
• Source products from outside suppliers as needed.

Skills

Customer Service

Knowledge of Automotive Parts

Teamwork

Organizational Skills

Effective Communication

Multi-tasking

Job description

Motivated to join a winning team? Parts Specialists being hired at a competitive wage scale with $18.00-$21.00 / hr available

The Automotive Parts Specialist (APS) works in conjunction with Automotive team and fellow associates to promote a customer first environment. The APS will focus on assisting and educating customers on the purchase of automotive products with express interest in the hard parts categories (Product Class 12-23).

Automotive Parts Specialist is required to :

Policy, Procedures, Standards

• Work in accordance with Canadian Tire best practices in service delivery, customer values, store operations, as well as relevant health and safety legislation.
• Engage in staff development initiatives to ensure standards are understood and met.
• Keep current on the material contained within the Policy and Procedures Employee Manual.
• Follow store health & safety program and observe provincial occupational health and safety regulations; report any observed or potential hazards immediately.
• Participate in meetings

Major tasks and responsibilities

• Maintain a professional appearance (uniform, hygiene, grooming & name tag)
• Foster and Maintain a “customer first” culture within the store
• Engage all customers in accordance with “10 Foot” Rule
• Assist customers with parts requirements
• Suggest additional products and / or services as necessary
• Answer phone inquiries regarding automotive products
• Follow strict guidelines of the Auto Parts Mystery Shops as seen in Policy 01-10-01
• Source outside supplier products as required to satisfy customer demand
• Deliver the complete solution to all customers in accordance with Canadian Tire Kanata 5 “A” Service Standards
• Actively participate in the Corporate “We Care” Program by handing out We Care Cards
• Maintain a high level of in aisle presentation

Regular Signage

• Facing Standards

Routine Daily Upkeep

• Holes and Double Facings
• Multi-locations

Routine Daily Walks

• Cleaning Schedule
• Execute regular, deal and clearance signage in accordance with Core Audit Standards
• Promotional Signage
• AIM / Clearance Signage
• Follow proper returns process and overstock procedures
• Basic understanding of other teams within the store
• Basic understanding of Core Audit Standards

Major Requirements and Competencies

• Extensive knowledge of automotive parts, accessories and products
• Ability to provide professional customer service and employee support
• Ability to work in a team environment to achieve common goals
• Ability to maintain composure and work effectively in a fast-paced environment
• Ability to complete tasks according to instructions and demonstrate responsibility for outcomes
• Organizational skills with attention to detail
• Ability to multi-task
• Punctuality
• Effective written and oral communication skills