Automotive Parts Coordinator

Craftsman Collision; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading auto body repair company is seeking a Parts Coordinator in Kelowna, BC. This role involves managing parts logistics, providing exceptional customer service, and maintaining compliance with safety and operational standards. Enjoy competitive wages, professional development, and valuable perks while contributing to a supportive team environment.

Benefits

Extended health benefits

Professional development

Certified training

Qualifications

• 1 year of related experience in a fast-paced, team-oriented environment.
• Strong verbal, written and listening skills.
• Must have a valid class 5 driver's license with a clean driver’s abstract.

Responsibilities

• Responsible for parts receiving and returns, and maintaining a well-organized parts room.
• Provides the highest levels of customer service, internally and externally.
• Ensures compliance with all regulatory standards and internal policies.

Skills

Customer Service

Time Management

Problem Solving

Critical Thinking

Interpersonal Skills

Education

Post-secondary degree or diploma in a related field

Tools

Craftsman Management System

Outlook

Job description

We are currently seeking a Parts Coordinator for our Kelowna location in BC. We offer competitive wages ranging from $45,000 to $55,000 annually, along with professional development, great benefits, and plenty of opportunity for growth! The successful candidate will be responsible for parts receiving and returns, and maintaining a well-organized parts room, enabling the efficient flow of vehicles through all stages of repair.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

KEY RESPONSIBILITIES

• Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;

• Supports management of shop in alignment with The Craftsman Way (TCW);
• Uses company dashboard to accurately identify and prioritize tasks;
• Actively participates in daily production meetings;
• Receives and mirror matches parts to ensure accuracy in support of the repair plan;
• Maintains professional relationships with all stakeholders;
• Uses Craftsman Management System to enter parts and sublet invoices, and confirm margins;
• Maintains and organizes parts carts, staging areas and parts room in alignment with The Craftsman Way;
• Updates parts carts tags in alignment with The Craftsman Way;
• Delivers parts to stakeholder(s) as required
• Ensures returns are completed prior to file being closed;
• Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
• Ensures compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
• Contributes to the goal of closing all files within 24 hours of vehicle delivery;
• Supports company standards in SPARKLE, safety and security;
• Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
• Other duties as assigned

• 1 year of related experience in a fast-paced, team-oriented environment;
• Post-secondary degree or diploma in a related field is an asset;
• Strong verbal, written and listening skills;
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
• Demonstrated time management, problem solving, critical thinking and sound judgement skills;
• Strong interpersonal skills with customer service-oriented attitude;
• Proficient in Outlook with the ability and willingness to learn new applications;
• Demonstrated desire and aptitude for learning and development;
• Interest in vehicles and the automotive industry;
• Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years;
• Must be legally entitled to work in Canada with no restrictions.

When you’re part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training and more.

Your resume should clearly outline how your qualifications & experience fit this position.

We appreciate the time that all applicants have taken when applying for this position, however, only the candidates that are chosen for an interview will be notified by phone or email. No phone calls please.

Thank you for your interest in Craftsman Collision